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Business Profile

Used Car Dealers

1st Choice Motors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on 8/23/24 and within 2 months I’ve had to do a 4 wheel alignment, replace tires and issues with the brakes/calibers and now replace wheel bearings and hubs. I did buy the truck as is but the way the brakes and calibers look when I took them to the be replaced was completely worn and they should not have passed a state inspection that was supposedly done in July 2024. I’ve had to pay for towing due to the vehicle not being drivable and the best response I’ve gotten from the dealership was to bring the truck to them, which I couldn’t do and that the truck passed inspection because their top mechanic did it even after I explained the condition of the brakes and calibers and refused to accept that it wasn’t done correctly or overlooked. I was then over talked in a conversation after being asked what my issues were and when I got upset and my voiced raised to speak over the person who was talking over me, I was hung up on.

    Business Response

    Date: 11/15/2024

     Case # ********1st Choice Motors In response to the above referenced complaint, we deny any wrongdoing in this matter. We have started a program where we sell less expensive cars that have passed state inspection, "as-is", to make them more affordable to the public.  In this instance, ******** took the vehicle to a private mechanic with complaints of issues. If she would have brought it to us, we would have been glad to try and help. We tell all customers that purchase these cars "if they have issues come back and see us". We have helped in several instances , even though they know they are buying an "as-is" vehicle. Even though we claim no wrong doing, If ******** will send you the receipts for the work she had done and they are legitimate, I will reimburse her $500 "Goodwill" towards the repairs. Thank You ! Chris MabryPresident

    Customer Answer

    Date: 11/15/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* ********  

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