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Business Profile

Chiropractors D.C.

Momentum Chiropractic and Rehab LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Momentum Chiro January 27th 2023. After getting an adjustment, I was told that I owe $60 due to not meeting my deductible and that is how much an office visit with them cost including an adjustment. My insurance provider informed me that I have 20 fully covered chiropractic visits which covers an adjustment.This business charged me and my insurance $380. After speaking to the office, they did confirm that a regular visit is only $60 for those who do not have insurance which covers everything that was done in my visit. I shouldnt have been charged $60 out of pocket nor should my insurance been charged over $300. They refuse to fix it and and can not provide me with an explanation as to why it cost MORE for their services if I have I insurance vs if I do not. They are running a scam and this should be fraudulent.

    Business Response

    Date: 05/07/2023

    Chiropractic services were rendered at our facility. It is customary to report every service to the insurance company. *********'s insurance company has a maximum of $60 that they will consider for reimbursement. Her plan has a deductible, therefore, it was her responsibility to pay $60 and the remaining portion billed to her insurance company was written off by contractual obligation.  This is normal and standard procedure in any health-care facility. We cannot attach details or her explanation of benefits as to not violate her hippa rights. 

Momentum Chiropractic and Rehab LLC is NOT a BBB Accredited Business.

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