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Business Profile

Dental Supplies

Oratec

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an OraTec Viajet Perio Pro Plus Irrigator for home use from the company on 10/6/22. I received the device and it leaked water, so I made attempts to resolve the issue with the company. After much frustration in getting responses from this company, I sent an email today (10/25/22) requesting a return label so that I may send it back.1. I received the ViaJet Perio Plus and found that the valve that came with the product was defective. After following the directions (and the troubleshooting guide) water leaked from the reservoir.2. I called OraTec and was told to leave a message so that the person who designed the product could advise me. I had no response to the message I left.3. I called a couple of days later and spoke to the person who designed the product. After attempting to position the valve with his instructions, which did not work, he told me that the valve was defective and that he would send a replacement valve.4. I received the replacement valve and found that when this different type of valve was placed in the reservoir, the water would not come out of the wand.5. I placed another call and left a message and received no response.

    Business Response

    Date: 11/16/2022

    1-15-22 
    Refund has been issued via Check # *****. We had no credit card on file for Customer to submit refund. 
    OraTec 

    Customer Answer

    Date: 11/29/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


    ---------- Forwarded message ---------
    From: **** ****** <****@***.***>
    Date: Mon, Nov 28, 2022 at 7:31 PM
    Subject: Re: ID # ********- Oratec
    To: <[email protected]>


    This email is confirmation that my complaint has been resolved. I am satisfied with the business’s response to the issue.

    I apologize for not responding to your request in a timely fashion.

    Best,

    ****** ******


    Regards,



    ****** ******

Oratec is NOT a BBB Accredited Business.

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