We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

JAC Heating & Cooling HVAC Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Below is the note that I sent over to **** explaining the whole issue. I also have also attached invoice, proof of my heightened gas bill, and I also can provide my heightened electric bill as well. I got a new HVAC system to help decrease these cost but instead it increased them. --Dear ****,I hope this email finds you well. I am writing to express my deep concern and frustration regarding the recent service provided by your team in wiring my HVAC system. Unfortunately, the system was wired incorrectly, resulting in significant financial consequences for me, including a heating bill of over $496 last month.Despite my attempts to contact you within the warranty period, I have not received any response from your end. In my pursuit of a solution, I sought the assistance of another licensed professional. They identified a wiring issue that caused both my air conditioning and heating to run simultaneously, exacerbating the problem.I brought this matter to your attention months ago, and despite your initial visit to address the issue, my concerns were dismissed. However, upon consulting with a licensed professional, it was made clear that the error should have been readily apparent to anyone with the proper credentials.I am left with no choice but to file a formal complaint against your company due to the unacceptable service I have received. Additionally, I am compelled to ensure that none of my acquaintances are referred to your services. It is disheartening to see such a lack of integrity in your business operations.In light of the circumstances, I have sought legal advice to explore my options for addressing this poor due diligence on your part. I strongly urge you to reconsider your approach to conducting business and take immediate action to rectify the issues with my HVAC system.I expect a prompt response to this matter and hope we can resolve it amicably.

JAC Heating & Cooling HVAC Service LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.