Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parrish Services came out to fix a plumbing issue. They quickly had me sign an **** agreeing to the cost. Apparently, in the fine print that I never had access to on the ****, it says they do not guarantee they will be able to complete the service but I will be responsible for payment either way. They were unable to fix the problem and they were wrong in their diagnosis. I repeated all the work myself and was able to fix it. I had to take most of a day off work to get this done. I have two primary concerns: 1.) They require payment from the customer without guaranteeing they will get the work done; 2.) They sent a technician out that was unable to identify/fix a simple issue (for a plumber). The guy they sent was a really nice guy but he got it wrong. I want a full refund.

  

  Business Response

  Date: 07/10/2023

  The work that was authorized on the day of service stated that it covered "attempting" to clear the drain. However, after management reviewed the details provided from ********************** on July 4th, the decision was made to refund the task amount as a courtesy, only charging the trip charge for the initial assessment of the issue. We left a message for ****************** on July 4th to advise of our decision. We spoke with ****************** on Friday, July 7th to advise of our decision and the refund was processed.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Parrish Service that does maintenance on my gas generator - A part was cracked on it - they told me the estimate would be 425.15 because the part of hard to find. They fixed it and I asked for the broken part back. Did research and found out that part is easy to find and less than a 100.00. I even called ****** about the part - ****** said they only sale their parts to Authorized Companies that do the work on their generators. I called Parrish and asked why I got charged so much - Wanted a breakout for the part and labor - they will not give it to me. They said they have a standard rate for jobs and would not give me a breakdown of costs of labor and parts. I did receive a call back and was told the same thing again, but he would talk to Management about a decrease in my bill. But after what he told me - I don't believe they will do anything. Also he said I did get a 15% discount on the part. So that means it would of been close to 500.00 for this job. Yes I did agree but that was based on what I was told that they had to find the part and I figured they gave me the high price because it would be hard to find, which it is not hard to find the part (only found this out when I asked for the old part and researched the cost myself) and it would change once they got the part. So all I am looking for is some type of partial refund since I now know the part was less than a 100.00. Even the email they sent said Estimate.

  

  Business Response

  Date: 10/10/2022

  In order to provide fair and consistent pricing to all our customers, we use a flat-rate pricing method. That means all pricing is pre-designated and assigned in our price book. This ensures everyone pays the same price for the same work and there are no unexpected costs associated with the work quoted. We have performed research to ensure our pricing is in line with industry standards and the prices are firm. We require a signature prior to any work be performed so that the customer has the opportunity to complete any research they feel is needed before committing.

  I have attached the authorization that was signed by **************** on 9/15 at 1:15pm and the signed invoice dated 9/30 when the work was completed.

  Thank you!

  Customer Answer

  Date: 10/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Yes I did sign the agreement, but it was an estimate and it comes down to he said - she said because I don't have any proof of the phone calls while talking to the company.  Like I said I was told it would take awhile to find the part (which I did not know the part number) and if they had provided the part information I would of research it further before I signed the paperwork or cancelled the agreement and gotten more estimates - I trust this company because I have used them for maintenance on my generator for years.
  
  Regards,
  
  **********************