Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the recent closure of American Helicopters on August 1, 2024, and to request a refund for the unused prepaid hours for flight training *********** a student at American Helicopters, I prepaid for 60 hours of DA-20 time and 50 hours of Certified Flight Instructor (CFI) time. The total cost I paid was as follows:60 hours of DA-20 time: $7,800 50 hours of CFI time: $3,000 This brings the total amount prepaid to $10,****** of the closure date, I have utilized the following services:13.6 hours of Cessna 150 time: $1,496 13.6 hours of CFI time: $816 11.3 hours of Ground time: $678 The total cost of services utilized is $2,990.Given that I have only used $2,990 worth of services, I am entitled to a refund for the unused prepaid balance, which amounts to $7,810.The sudden closure of the business without prior notice has left me in a difficult position, and I am unable to contact anyone from American Helicopters to resolve this matter. I have invested a significant amount of my hard-earned money into this training and urgently require a refund for the unused hours.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a refund of $610 dollars for a 1 hour helicopter tour in the ******** 44 that I paid for back on June 15, 2023. The original booking was for 7/15/2023 and I called the day before to confirm and was told that the helicopter was down for maintenance. I rebooked for 8/26/2023 and again, a day or so before, I called to confirm and was again told that the helicopter was down for mainenance. I rebooked again for 10/7/2023 but also stated that, should this happen again, I would be requesting a refund. I called this past Monday, 10/2/2023 and was told this time that the pilot has been out for an extended period for medical reasons and that the 10/7 tour that I had scheduled was not going to happen. I requested a refund but was told by the girl on the phone, I believe her name is ****, that ********************* is the person that I need to contact to obtain a refund. She provided an email address and the phone number ************. I called the number on Monday 10/2 and left a message. I called again and left another message. I followed up that call with an email. I still have not received a response. Further, I called again several more times and was immediately directed to voicemail after the first ring, indicating that someone was intentionally declining the call.