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Business Profile

Jewelry Manufacturers

Herff-Jones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Manufacturers.

Complaints

This profile includes complaints for Herff-Jones's headquarters and its corporate-owned locations. To view all corporate locations, see

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Herff-Jones has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ********** Nationals Champ Ring and paid in full on February 19, 2023. I was given a ship date of 6/9/23 then 6/14/23 and have yet to receive the ring. I have never received tracking information and every time I call they take my number and say they will have a "manager" call and that doesn't happen. The rest of my daughter's team has received their ring and taken part in a special ceremony which my daughter could not attend.

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my **************** University graduation announcements from Herff Jones. I received an email on April 7, 2023 that my order had been shipped. I contacted them on April 12 to inform them that the time printed on the announcement was incorrect. I was told by customer service personnel *** to send them a copy of the incorrect announcement and they would contact me within five business days of their decision. I send them a copy that very day. I did not receive a call from Herff Jones so on April 18, 2023 I called them . Customer service personnel ***** told me she would check the status of their company sending me the corrected announcement and she would call me back before the end of their day, I never received a call from her. Today, April 20, 2023 I called Herff Jones again. The consumer service personnel said she would correct the order and send it out to me. I became very upset because during my initial call I was told to send them a copy of the incorrect announcement and they would take care of it. I told her I would be graduating in three weeks and since I paid good money for my announcement they should sent them to me in express mail. She told me that she was directing my call back to ***** because she was the person who told me they would sent the correct announcement. I SHOULD NOT have been lied to (I was promised twice that I would receive a phone call and never did). These announcements need to be send out to my relatives by this week but Herff Jones is dragging their feet on my situation even though they made the error. This is supposed to be a very professional company, but it is now obvious to me that they make promises to their customers and after receiving their money they fail on the promises they make to their customers. I have grandchildren graduating soon, I will make sure they DO NOT use Herff Jones for any of their graduating needs.

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent $60 on a nursing pin for my graduate ceremony. This ceremony is a big deal and consists of being awarded in front of our family, recognizing this huge achievement. I placed my order in early February. My ceremony is Tuesday (5 days from now) and guess what’s not here? My pin. I’ve been trying to contact this company for over a month now with no resolve, they either don’t answer at all or all they tell me is “my order was found but details cannot be provided”. If you call the company they place you on hold for literal hours and never get through to a person. I have left multiple voicemails and emails and nothing. They have not offered a resolution, replacement or refund. So now I will not be allowed to attend my ceremony as I have no pin, and it’s too late to have a replacement from them or any other company shipped.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and her competitive cheer team won a championship ring in 2019. Herff Jones was the company that the organization used to make the team championship rings. My daughter lost the ring and I paid to have the ring replaced. I bought the ring on 10/23/22 for $193.16, which included tax and shipping charges. The order number is #*******. In January, I sent a message asking where the ring was and I received a message back from the company saying that it would be sent out on March 4th, 2023. I have sent them several messages, including a vmail on the company vmail for rings, a representative has not bothered to call me back. I was able to download an App called **** so that you can track a purchase that was made. The ring has not been shipped. I am not happy at all with this company and as far as I'm concerned, they have stolen my money and want to file this complaint. .

    • Initial Complaint

      Date:03/15/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cap and gown for graduation from this company Feb 23, 2023, I received something else in the mail and when I contacted them on March 8th (3 comforters) , I contacted herff-jones on March 9th, 2023 around 10am and they said after I sent evidence I would get an email with a confirmation that my correct items were on the way, I sent evidence on both days March 9th and 10th. I never received an email update about my items. I called herff-jones again on March 11th, and someone called me and said I would be getting an email update soon, I never got that. I called herff-jones again today March 15th, because yesterday March 14th, they re-sent the email about needing evidence. I still havent gotten a shipped email, I would feel closure if I received my items.

    • Initial Complaint

      Date:11/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a class ring through Herff Jones' website (as our school was instructed to do) on March 3, 2022 in the amount of $425.39.We did not receive the ring nor did his school. I attempted multiple times to contact the sales representative at the only phone number provided. I never reached anyone and had not heard back after leaving several messages. I then contacted the help desk (which was hard to track down) and they could not find my order. She forwarded the case to the sales representative and he finally discovered the online order was lost as the order number overlapped in their system with another order. They did not have the ring and decided they would issue me a refund. It is now 9 months from ordering the ring and 2 months since I was promised a refund and I will do not have either the ring or the money. I have reached out multiple times in the last two months for updates and am getting no response.

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order with Herff Jones Order Number *******
      for Traditional Graduation Announcements, Namecards, Party Invites, Cap, Gown, & Tassel Unit, Return Address Labels, Tissue Inserts, Thank You Notes, Class Envelope Seals, all for 174.81. We received the cap and gown only and was told last minute by Herff Jones Sales Rep :DAVID B****** they would not be able to fulfill our order and we would receive a full refund and a credit at another provider for those items. This was in late May 2022. We have never received either. We have requested the refund from him three sperate times and was told in mid June it was processed and would see in 7-10 business days. We contacted him again this week and have not heard back. The website has no other way to contact customer service and we need assistance in getting our refund © 2020 Herff Jones. All Rights Reserved. Privacy Policy CA Privacy Notice Return Policy
      Desired Settlement:

    Herff-Jones is NOT a BBB Accredited Business.

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