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Business Profile

Plumber

Home Service Doctors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Home Service Doctors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Service Doctors LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/09/2023 I have called Home Service Doctors to troubleshoot the issue with the gas smell in my house. Their advertisement says $59 Gas Line Repair Evaluation + Immediate Dispatching. ou can expect immediate dispatching when you call now! What you get from the Home Service Doctors: • We'll come to your home • Service includes a visual evaluation from our expert plumbers • Provide an expert diagnosis for your gas line • Present you with trusted solutions on what to do next • The Evaluation for our Plumbing services will be waived if you donate 5 canned goods • 100% satisfaction guarantee Technician arrived on the 05/10/2023 and stated right away that he does smell the gas. He than proceeded that the next test he needs to do will cost $529 regardless of what advertisement says. I was able to discuss with the office and they have removed the charge. No issue found during that test, he than said that that he needs to do another test which cost $666. I have tried to discuss with the office manager but he just shut me down and hang up on me. This is not the way how the business is supposed to be done. I would like them to stop advertising false advertisements, and call me for an official apology!

      Business Response

      Date: 06/09/2023

      We did indeed book and run a call with this customer on the date of May 9th 2023.  The customer had a concern with a gas smell.  The $59 dollar fee covers our typical dispatch fee (service call fee) and a visual diagnostic of an issue.  Should further diagnostics be needed that require physical labor and the use of tools, an upfront price is provided.  In this customers case, because of his complaint, our technician was approved by our office to perform a leak test at no additional charge.  This test is typically a $524 value which involves bubble testing all joints in the line to identify a leak.  This test showed no leaks.  The next step would have been a pressure and electronic snifter test, which was declined.  Ultimately, the customer did not pay for anything with us on-site and trying to work with him for nearly 2 hours (1 hour and 55 minutes).  As I was convinced that we would not be able to meet his expectations and due to the customers abusive language towards the technician and office staff I let him know it would be best to find someone else.  I sincerely hope he found someone to work with.    

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/17/23 Home Service Doctors of Fairfax, Virginia, said they would send a technician to my house for $59 or five (5) cans of food. Is this a legitimate offer? I

      Business Response

      Date: 02/27/2023

      It is indeed a real offer. We waive our dispatch fees for the donation of canned food items which we collect and take to local food banks. Currently we donate the food to the ****** ******* Chow Wagon which sends underprivileged students home with food to eat over the weekend. 

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/15/22 Plumber came to fix leak in bathroom faucet. He got mastic and scratches on the floor and cabinets, botched the repair, destroyed a second sink and constantly displayed his screen saver with pornographic images to a female home alone. He was kicked out with both sinks taken apart and one not even connected to the pipes. It is not only incompetence, but constitutes sexual harassment. Complaints to the company have gone unanswered. This is outrageous. And he took payment of over $500 in advance.

      Business Response

      Date: 09/20/2022

      This matter has been turned over to legal due to the nature of the complaint. Customer is aware.

      Customer Answer

      Date: 09/21/2022

      ---------- Forwarded message ---------
      From: ********************* <*********************>
      Date: Tue, Sep 20, 2022 at 12:11 PM
      Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
      To: Better Business Bureau <[email protected]>
      Cc: ***************************** <***********************>, <***********************************>

      Please close out this complaint. The business is attempting to resolve my concerns.

      Sent from my ****

    Home Service Doctors LLC is NOT a BBB Accredited Business.

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