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Business Profile

Roofing Contractors

Freddy and Son Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Freddy and Son Roofing from ******** replaced our roof. We never had a roof leak until they replaced it. The roof has continued to leak and the company has not returned our phone calls.

    Business Response

    Date: 02/11/2025

    ---------- Forwarded message ---------
    From: **** ***** <***********************************************************>
    Date: Thu, Feb 6, 2025 at 2:49 PM
    Subject: Complaint ID # ********
    To: *********************************** <***********************************>, ************************************ <************************************>, Freddy *******-***** <***************************************************************************>, ******* Fillipova <*******************************************************************>


    I am writing in response to the letter we received dated January 30, 2025.
    I have reviewed the notes on this file for ****** and **** ***** at ****************************************************************************. The first complaint was submitted on July 27, 2024.
    Freddy and Son does not have any notes in our CRM past the date of April 3, 2024.
    We do not have any record of the Stone's calling the office. I am not sure of the number that they were using to contact the office.

    This is the information that I do have about the roof installation.

    Roof Install was June 28, 2023

    July 24, 2023 - We went out to address an issue witht the rake board on the front of the house. Seems like there may have been some rotten wood on the roof line that was damaged on the roof tear off. These issues were addressed.

    September 23, 2023 - Customer called in about a leak

    Following are the notes from that service call

    Ran service call with Elezear and found no signs of water coming in the attic and no wet insulation or signs of any water leaks from the roof. While on the roof we found no areas that were unsealed or exposed that could be causing any leaks. There was a lot of condensation on the duct work that could have been causing the spots on the ceiling

    October 9, 2023 Homeowner called in that they had a leak and was going into the basement.
    We sent an interior crew to fix the inside on October 11, 2023

    April 1, 2024 - Customer called with a leak.

    Our service tech went out and these are the notes

    Went into the attic, saw no signs on the roof of any water or damage. After further inspection I noticed that the vent pipe had signs of water at each seam. So water is entering the roof stack and leaking from the pipe. I put down plastic, wiped down the seams and taped with tyvek tape. The vent will need to be inspected

    We taped the pipe as a courtesy. We would not be repsonsible is a pipe in the attic is not properly connected. Seems like the last 2 times we went were from the issue with the duct work in the attic.

    The last time we have heard from this customer was April 2024. It may b possible that they are not calling the main office number.

    If you have any further questions, please reach out to the main number below and ask for ******* Fillipova.

    Business Response

    Date: 03/28/2025

    Good afternoon, 


    Thank you for reaching out to discuss a review from one of our customers on your platform. 
    I have attached screenshots showing the communication between our team and the homeowner's wife, as well as images of the repair completed by Freddy and Son. 


    We have fulfilled our due diligence in addressing the homeowner's concerns, and you are welcome to reach out to them for further discussion.


    It's important to note that the homeowner -husband was trying to reach a salesperson who is no longer with our company which led to the review that he posted. There is no record of him/them contacting our official phone number listed on our website and on BBB. 


    Please let me know if you have any questions or concerns.


    Sincerely,


    ******* ********. 

Freddy and Son Roofing is BBB Accredited.

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