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Business Profile

Towing Company

Ideal Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Tow and Storage Idea Recovery in *******, ******** refused to return my Vehicle and Personal Property. The Idea Recovery Tow was named as the Fraudulent conveyance of the property. verify businesses on the *** Quality Survey. The Stafford County Sheriff contacted location Services to arrange a *** after my vehicle was stopped and search. My Vehicle and personal property were towed and ended up with Idea Recovery storage. Real Recovery moved my Vehicle, Personal property over $10,000), ******* License Plates to Manheim Baltimore (Auction) in ******** (move out of state) without my consent or search warrants on 29 January 2024. The first Tow Compass recovered my laptop. vehicle without an order from the magistrates, authorization from me and my ********************************* My *************** ended up paying the excessive tow fees. My **************************** is waiting for the Virginia to be returned back to ********. My personal belongings ****************** Products, Hair extensions, make-up, Vitamins, work-out supplements, ****** drinks and other products, stepper, weights, headphones, electric massager, Dress clothes, dress shoes, work clothes and running shoes, church clothes, work out equipment, microwave, heater, blankets and sheets, etc., and my car back to ******** from the building located near the ************************* in ********. my legal civilian, military government identity, compromised/ breached accounts over $18,000 worth of damage - the identity monitoring and credit protection services. My information being Compromised. Birth Cert., Marriage, divorce, HIM best practices, Fed Gov ********* ******** and Retirement Payroll/ Personnel Records, Credit *********** financial Information, DoD, Veteran Affairs, ******************* Information, Family, ************workers, leadership and contractors contacts, Fed Gov *********** (procurement) and Proprietary Info, Apple iPhone, Android Cell, Building Access Badges, etc.

    Customer Answer

    Date: 05/10/2024

    Hello, The Real Idea Recovery did finally go to ******** to bring back my personal property.  The *********************************** was very rude to the customer representative at Manheim Auction in *********  In addition, I had to schedule an appointment to retrieve my personal property.  ************** threatened to donate or thrown out my property if I did not make it by noon the next day.  I am a disabled veteran and the Washington ************************* (VA) representatives who was helping me were told they could not enter the property.  I was forced to carry my property to the gate.  I had suffered multiple injuries from a physical attack and aggravated my neck and back injuries, as well as my mental state of mind.  I told ************** (owner) that property was missing.  She was very rude with the VA reps and me.  ************** told me to take it up with Manheim Baltimore Auction in ******** and my **************** finance Company.  I am not sure why the business owner was upsent with us.  They were the ones who transported my Vehicle, personal items and Virginia Plates across state line without my *************** or I am knowing about the move.  Thanks in advance for your help and supporting Veterans.

Ideal Recovery LLC is NOT a BBB Accredited Business.

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