We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Nelson Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8,2024 I paid Nelson Honda $45,321.35 by check for a Honda CRV Hybrid car. It is May 27, 2024 and I have not received the title for that car. Around the middle of May I sent an email to my salesman asking "Where is my title?" He did not respond. Finally I called him and he said I would have to go to the local DMV and get a copy. On May 21, 2024 I called the DMV office in Richmond and they said that Nelson Honda filed my purchase with them as a finance purchase with some agency. I can't remember the name of the agency. I have never financed a car purchase and I told the DMV clerk that. She said Nelson would have to contact them to correct their mistake. I called the salesman again and he said the girl who sends their info to the DMV had probably hit the wrong button. I complained to Honda America online and spoke with their representative. She did a 3 way call with Nelson Honda and they said an assistant manager was working on it but was not present. I think they are holding my title to benefit their inventory records. I need the title. I am surprised at this poor treatment of a good customer.

    Business Response

    Date: 06/03/2024

    We are very sorry for the inconvenience that this has caused. We have a new finance manager who inadvertently marked ******** Credit Acceptance as a lien holder even though there is no lien on this vehicle.  We have reached out to them and they are releasing the lien as there is no money owed on the vehicle in question. We should receive the title in approximately a month or so. We will provide the title as soon as the lien release has been completed. Ms. ***** has been made aware of the situation. We apologize for this error and are doing everything on our power to have it corrected as quickly as possible. 

    Customer Answer

    Date: 06/04/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it does not I will proceed with another recourse.

    Regards,

    **** *****

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sir,
    Our 2014 Accord Hybrid that has been in the Honda dealership shop in ************, **. for repairs since May 18, 2022. The last we heard is a list of things that are not wrong with the car. But nothing about what is wrong or how it can be fixed. Two weeks ago a Honda Technician was supposed to come and find the problem. We have yet to hear anything. we have talked to the head of the maintanance dept and to Honda at Americahonda. my phone no is *** *** ****

    Business Response

    Date: 10/21/2022

    The new Honda technician that we recently hired took over this repair from the previous technician who is no longer with us. After running his diagnostics he repaired the issue.  Mr. ***** came by and picked up the vehicle following the repair. He has driven it and the problem has been fixed. We apologize for the delay getting you back on the road and ask that you reach back out if you have any issues moving forward. We will work diligently to take care of you. Respectfully,'**** ******Customer Care Manager 

    Customer Answer

    Date: 10/21/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

Nelson Honda is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.