Complaints

This profile includes complaints for Virginia Tire and Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Virginia Tire and Auto Service has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Virginia Tire and Auto Service

  8200 Greensboro Dr Ste 550 Mclean, VA 22102-4913

• 

  Virginia Tire and Auto Service

  46655 Algonkian Pkwy Sterling, VA 20165-2809

• 

  Virginia Tire and Auto Service

  10525 Braddock Rd Ste D Fairfax, VA 22032-2248

• 

  Virginia Tire and Auto Service

  6626 Backlick Rd Springfield, VA 22150-2901

• 

  Virginia Tire and Auto Service

  545 Maple Ave W Vienna, VA 22180-4226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2024, I took my 2014 *** 328ix to the Virginia *********** of ******** at around 10:15am for my Virginia State Safety Inspection. I had previously taken the same vehicle to the One Loudoun location for my emissions which passed without issue. I expected to fail the safety inspection due to a brake lamp malfunction that only recently started. I called ahead to ensure they were doing inspections and that I could drop my car off. I allotted maybe $200 for the diagnostic and repair of the brake lamp assuming it was simply a dead bulb, plus the normal $20 inspection fee. 4 hours later, I finally received a call that my car was ready for pick up, but that (as expected) it had failed the inspection. What I did not expect was the final quote for what led my car to fail plus recommended services based on their inspection. I was told my car failed because of the brake lamp, made sense, but also because my door/side mirror's turn signal light was not functioning properly, and because I was missing a reflector light on my bumper on the passenger side. In total, I was told the repair costs including labor and parts would total close to $1,000 for something I expected to pay $20-$200. I was made aware of the ***** period for a failed inspection and left. I felt uncomfortable about the situation and decided to do my own research on inspection requirements. As a result, I found that they had quoted me for a part that my car does not actually have (close to $500+), and that the actual part is not a light but a reflective panel that costs $15 on ****** and attaches with a 3M sticky backing; I found that this missing part is not required under VA law to pass. I also found that the turn signal light on a side mirror functioning properly is not required by law (as not all cars have this feature) but was quoted about $300-$400 for the repair or that I could completely replace both mirrors for an additional quote as to avoid the signal lights malfunctioning in the future.

  Business Response

  Date: 01/03/2025

  After further investigation, we had a Virginia State Trooper come out to our location and reinspect the vehicle with the Virginia Tire & Auto inspector.
  The Virginia State Trooper verified that the items we failed the inspection on where legitimate and confirmed our assessment was accurate.  Our store manager offered to rework the estimate for the other items that were recommended to be worked on but the customer declined.

  We respectfully ask the customer to remove this review as the inspection that was performed was validated by the Virginia State Police.

  Thank you!

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to the VA Tire and Auto in Ashburn by One Loudoun to replace a headlight while the car was running fine and after I left with my car to go back home from this business and all of a sudden there was a rattling, shaking and my engine light came up soon after that. I went back to let them know what was happening, they had me speak to the store manager, ***** who after taking a look at the car said it was unrelated to the headlight they fixed so he said I would have to pay for a diagnostic which is about $157 to figure out whats wrong with the car to then pay for the repair they would need to do. As I mentioned, my car was running fine when I brought it in to them and I keep up with the maintenance pretty well.

  Business Response

  Date: 01/03/2025

  After reviewing this complaint with our store management, it was determined that the customer recently had their spark plugs replaced at another shop and one of those spark plugs was causing the misfire issue.
  This was determined to not be related to the headlight change that was performed at the Virginia Tire & Auto location.

  We respectfully as the customer to remove this complaint as there was no issue with the service performed at our location.

   

  Thank you!

   

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an appointment on Saturday to change my vehicle's tires; I called to confirm. When I arrived on Saturday, the tires were unavailable, so they rescheduled for today, Monday, 12/23/24, at 11. They told me it would take 1 hour and 1/2. I was waiting at the shop, and after almost 3 hours, they didnt have the job done, and they were looking for me. I stepped out to get food. I returned the call, and they put me on hold forever. I got back, and they told me that they needed the locked wheel of the tires that was visible in the trunk, but according to them, they did check and couldnt find it. I told them that I could not wait longer and that they would need to take me back to work and pick me up, but they were unhappy. After they returned my vehicle and I almost arrived home, an emission warning alert came up, asked to park, and a code P0159 was displayed. They left the oxygen sensor loose, and I am unsure why they had to touch my vehicle's engine. They also gave me the keys to another MDX vehicle. I told them my keys were on top of the register, and they said they had another MDX in service. They didnt give me any discharge documents. My vehicle was inspected at the ***** dealer, and it was 100% in good condition. I have a report and a video that they took; I only needed the tires, and I recommend soon changing the rear brakes. This place didnt do the right job, and they needed to fix what they damaged and refund any extra I paid because I would never take my vehicle there.

  Business Response

  Date: 01/09/2025

  Dear Valued Customer - 

  We researched this complaint with our store management team.
  We do acknowledge that there were some challenges with your original service which was new tires but those ended in a completed service and the store manager discussed the challenges with you in person.  The follow up concern you had regarding your car and a warning light that came on after the service was not something that was in our control.

  We serviced your tires and would not have touched anything to affect the warning light.  When you did come back to the shop, our team offered, and completed a free diagnostic to understand what the warning code was for which was determined to be an issue with an O2 sensor.  

  We effectively completed the original service that you had come in (new tires) for and at no time did we touch any part of the vehicle to affect the O2 sensor.

  We are sorry that the service did not meet your expectations but we believe that we fulfilled the service that we were requested to do and went beyond by administering a free diagnostic check for the follow up problem that occurred separately from the visit.

  Thank you.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted one price, charged much more at pickup. On 9/5/24, around 10:00 a.m. I took my 2017 ***** 3 vehicle to VA Tire and Auto in Chantilly for a state safety inspection. At 12:44 pm, I received a voice message that the vehicle did not pass inspections due to the rear brakes being below 2/32s. I called back to get the quote for the brake service and authorized an amount of $518 for the repair over the phone with the customer ********************** representative. However, when I picked up the car later that afternoon, I was told the total was $662.80. When I disputed that amount, the representative admitted that he didn't have the total price when he talked with me on the phone and additional services were needed. However, he represented to me that $518 was the total price to get the car in a condition to pass the inspection. I was prepared to pay only the $518 plus the cost of the inspection (minus a $5 coupon). I was not contacted about, nor did I authorize, the higher price. However, I needed my car so was forced to pay the entire amount.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/24 I brought my 2004 F150 into Virginia Tire and Auto in ********, Virginia to get the yearly safety and biannual emissions inspection required for the state of Virginia. Upon the inspections being complete I went back to the shop and they mentioned that the emissions failed due to my exhaust pipe being cracked. They gave a quote for fixing the exhaust and said it can be completed by end of day. Additionally they recommended and gave a quote for rear brakes, and a brake fluid flush plus some other things. Being that I needed the emissions inspection to pass, I declined all of the other additional services but discussed the exhaust fix. On the paper that they showed, the quote was for $238. I inquired with the staff if that is something that they typically see covered under warranty to which they said its not likely. I responded with, not a problem. Its only $230ish dollars. Not worth trying to fight with the warranty company. The employee (possibly the manager by how the other employees talked to him), agreed and said yeah its not that bad. I offer to pay the but they declined and said that I can pay when I pick the car up. I leave the store and wait for the call that the car is complete. I eventually get that call that the car is all done and go back to the shop to pick up the car. They run me up for $909. I was caught off guard and the employee claims I ran you through all of this earlier which was untrue. As it turned out, there was two pages to the quote. I only saw one page, not the second. The $238 that I saw was for 1.5 hours of labor. There was close to $700 in parts that I was not aware of prior to. Unfortunately I didnt have a choice but to pay. I paid for the car and left however feel like the shady business practice took advantage of myself and probably many other customers.

  Business Response

  Date: 09/30/2024

  Dear Mr ****** - 
  Thank you for the feedback about your recent visit to our Cascades location and the challenges you faced.
  We do believe that the services and costs were reviewed with you up front and that the estimate was signed.

  Our Director of Sales & Development, **** *****, has reached out to you on two occasions via phone and one via email to discuss this issue with you.

  We'd like the opportunity to discuss this with you further.

  Please contact Mr ***** at your earliest convenience.

  Thank you!
  Customer **********************
  ********************** Tire & Auto

  Customer Answer

  Date: 10/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22255498
  
  I am rejecting this response because:
  
  I am not disputing that the estimate was reviewed. Im disputing that the estimate was reviewed inaccurately and misleadingly.
  

  I have received one phone call from **** on Monday 9/30 at 3:05pm EST. I returned that phone call Wednesday 10/2 and left a message for ****. I have not heard back again nor have I received any email. 
  

  Please check the spelling of the email address that you sent the email to as my last name is spelled ******. Thanks. 
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2024, I took my Lexus RX 350 to Virginia *********** of Ashburn Farms for vehicle service, which included tire rotation and an oil and filter change. Less than three weeks later, on April 29th, while driving in a 25 mph zone, one of my wheels came off.I believe this incident was a direct result of Virginia ***********'s negligence in failing to properly secure the wheels on my car during the April 11th service. Fortunately, I was unharmed, but my vehicle sustained damage requiring the replacement of the wheel and body repairs.Resolution Sought:I request that Virginia *********** of Ashburn Farms take full responsibility for their negligence and cover all expenses related to repairing the damage caused by their failure to properly secure my vehicle's wheels. This includes the cost of a new wheel and all necessary body repairs.I am extremely disappointed with the service I received from Virginia *********** of Ashburn Farms. Their negligence not only caused damage to my vehicle but also put my safety at risk. I urge the BBB to investigate this matter and hold Virginia *********** accountable for their actions.

  Business Response

  Date: 06/07/2024

  Dear ************************* - 

  We wanted to follow up on your complaint regarding tire rotation service at our Ashburn location.
  Our store manager did follow up with you regarding the issue via a phone call on May 10, 2024.  In this call, he did confirm that our technician did tighten the lug nuts on all the wheels according the manufacturer's specifications.
  The phone call was disconnected and the manager left a voice mail to please call back to further discuss.
  Please give our Store Manager a call to discuss further.

  Thank you,
  Customer **********************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in for a state inspection, which it passed. I have a tint on my windshield for medical reasons and when their tech put the new sticker on he ripped my tint pretty significantly. I got an estimate to fix it and sent it to the company as they know they messed it up. it took many calls before i heard anything back and when i finally did they wouldn't cover anything claiming that the company that put the tint on the windshield made the cut out too small. I just want them to pay me so i can get my windshield tint repaired. It doesnt seem right that they messed it up and just leave me to deal with it. Im happy to provide pictures or anything else you may need

  Business Response

  Date: 06/21/2024

  We have already communicated with this customer that we are not reimbursing for the tint that was damaged.  

  Customer Answer

  Date: 07/08/2024

  The company reached out to me finally and have rectified the situation. Thanks for the help

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am serving all my cars at Ashburn Farms locations for many years. On 2/15/2023 I brought my *** ** for oil change. Few weeks later I noticed oil on the floor. I took it back and was told that incorrect filter was installed. I was told that the new was installed and oil replaced again, and it should be ok now. In September I noticed oil on the floor again and took car back. Technicians checked and told me that everything is ok and just some oil washed after the rain. I was driving in October and received warning that my oil level is low and needs to be added. I took car again in on 10/17. This time I am told that someone put self-tapping plug and now oil pan is leaking and it will cost me $3,775 to replace oil pan. Store manager refused to fix a problem even his shop was making oil change and looking at the issue 3 times.

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Virginia Tire and Auto (VA T&A) in Ashburn, VA admittedly accepted responsibilty for a defective service performed or my vehicle. On August 9, 2023, ***, the store manager of the VA T&A in Ashburn, assurred me that the company would reimburse me for $283.79 (the cost to have the defective service returned to normal by **********************************************). *** explained to me that the process would take 5-7 business days. 4 weeks have passed and *** is no longer retuning my calls and when I go to the store *** is never there. It seems clear that I am getting the run-a-round.

  Customer Answer

  Date: 09/25/2023

  The issue has been resolved. VA Tire and Auto finally issued me a check for the refund. You may close this case. Thank you. 

• Initial Complaint

  Date:08/23/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2013 **** **** for an oil change and alignment on 24 June 2023. I asked the shop to checking the starter and charging system as the car was sluggish to start. I also asked for the shop to check the tires and rotate them. Battery tested bad, so had them replace battery. Nothing was said about the other components, so I assumed everything was good. One week later, car stalled twice while driving and all warning lights kept flashing. Took the car in on 3 July 2023 and was told the alternator had gone out. Alternator was replaced on 5 July 2023.Check charging system warning light continued to come on while driving. Returned to the shop on 12th to have the system checked and get my annual safety inspection. The car failed the safety inspection for two tires beyond wear bar/damage even though I had specifically asked the shop to check the tires on the 24 June 2023 trip. Additionally, they were not able to find any issue with the charging system and dismissed the issue as a "wire touching" causing the light to come on, not an actual issue with the system. On 23 June 2023 the car completely died at an intersection and I had to have it towed to the shop. Shop warrantied the alternator out on 25 June 2023. Did not fix the issue. I was given the car back on 29 June 2023 after the shop kept the rest of the week for diagnostics and told to take to **** dealership. Manager *********************** checked the car and assured me the charging system warning light was an issue. And then argued with me when I called to voice concerns. **** dealership informed me battery failed load test on 1 Aug 2023. Returned to shop and insisted they warranty battery out on 31 July 2023. I was not informed when the battery was replaced. I had to call on 2 Aug to find out it had been done. Returned call to **** dealership. Dealership stated on 3 August 2023 alternator failed internal regulator voltage test AND that the VA Tire and Auto had left the battery terminals loose when they replaced it.

  Business Response

  Date: 09/11/2023

  Hi ****
  

  Thanks for bringing this to our attention. We sincerely apologize that there was a problem with your vehicle after your visit. Our quality of work and your safety are our top priorities, and we would never want your vehicle to leave our store with a potential problem. In order to improve our service, we spent some time reviewing your account and previous service, and our understanding is that someone from our operations team reached out to you but has yet to be able to reach you.
  
  While we understand your frustration with this situation and the lengthy process, we feel that we took all the necessary steps on our end to ensure that we located and addressed the problem appropriately.
  

  We would love the opportunity to keep working with you until we are able to resolve your concerns. We value your business and want to continue to provide service you can trust.