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Business Profile

Biohazard Cleanup

TACT PWC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, My mother passed away in June. My aunt hired a company called TACT to remove the remains that had seeped into the floor. When they found out I was next of kin they wanted me to sign their contract. I did so because they told me I wouldn't be charged for anything until after probate. Last week I received a message from ****** at TACT. He told me the insurance was mailing a check for him to the residence. I told him I was going there on July 30th and I could meet up with him on Aug 1st to give him the check and he agreed. On Aug 1st, I told him I would need a receipt. He kept wanting to know my location. I told him I wouldn't be meeting him since he wouldn't give me a receipt and I would talk to the insurance agent. Yesterday he billed me directly instead of the estate and backdated the bill to June 29 making it more than 30 days over due. If he wants to bill me directly, the insurance said they will take his name off but that is going to take some time. I still haven't gone through probate and he knows that. I don't want to accept the bill with it in past due status since this is the first time I have been billed. I'm also not sure if that verbal agreement to wait until after I go through probate makes a difference since this was something he was talking to the insurance about. I cannot cash the check before probate and cannot pay him before then. I am more than willing to just give him the check if he gives me a receipt. Please advise.

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