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Business Profile

Hotels

Hilton Worldwide

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hilton Worldwide has 1637 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 571 Customer Reviews

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    Review Details

    • Mike Y

      Date: 07/20/2022

      Mike Y

      Date: 07/20/2022

      Unfortunately, I as well have been taken advantage of by Getaroom as countless others. Thought I was booking a room through hotel website. At no time did it show it was a 3rd party nor did it show anything about the surcharge (aka bogus tax charge). Stated $106 a night for two nights then get email confirmation with $129 tax charge added on. The email confirmation has no company name anywhere again hiding it was through a 3rd party. Called Hilton property to question tax charge and that’s how I found out it wasn’t directly through them. Only found out it was Getaroom by googling phone# on email. Canceled room reservation within 15 minutes of booking AND more than 60 days out from when stay is but they refuse to reimburse. Hilton has refused to cancel room for Bookaroom after calling to explain and dispute. Once again the follow up email from Bookaroom I received thanked me for allowing them to assist me today but did not have their company name anywhere. Ask yourself why would a company hide their name? Not surprised I will be out $340 for a room I’m not using that Hilton has over 60 days to fill. I was a little surprised that Hilton would do service with a company that has a very poor BBB rating with known unethical issues over an extended period of time. Sadly though reading through Hilton’s FaceBook page they don’t seem to care. Fooled once but not again, plenty other non-Hilton properties. I doubt this review will help anyone else until it’s too late but maybe BBB can once again notice the gross amount of complaints and investigate them AGAIN.

      Hilton Worldwide

      Date: 07/29/2022

      Hi, Mike:

      Thank you for taking my call today to discuss your concerns. It was a pleasure speaking with you.

      I'm sorry again for the inconvenience and frustration this matter has caused you. We are pleased to learn Getaroom offered a partial refund as a service gesture. I spoke with the hotel and confirmed both of your bookings are still active and that you are good to go. I also created a complaint case to document your concerns. I assure you we have captured this specific opportunity to broadly share your feedback as we continue to improve our overall guest experience.

      Thank you again for sharing your experience with us, Mike. Your loyalty and trust in Hilton are valued, and we appreciate you choosing the Hilton Family of Brands for your travel and hospitality needs.

      Stay safe and well.

      Best regards,

      Mia G.
      Executive Ambassador
      Hilton Executive Customer Relations

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