Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the free five-day trial and want to end it before the subscription starts as I've come across quite a few reviews stating OneRep is a scam. I also want my account and its data to be deleted. Whenever I call their support number, it always says no one is available, and no one calls me back. I've also emailed their customer support as well, but I've still gotten no response. I just want to end my free subscription before I'm charged, and I want my account as well as its data to be removed or deleted.
Business Response
Date: 11/23/2022
Hello ******,
Thank you for contacting us.
Please note that your trial is canceled since Nov 19 and confirmation was sent to your email. We also replied to your request asking to cancel the service.
Please note that there are three ways to cancel the service : write us a message in the chat, write an email to [email protected] at any time or call us at **************** Monday-Friday 9:00AM - 5:00PM EST. Cancelation requests are reviewed within 24 hours.
Your account is already deleted from the system.
Please let us know if you need anything else.Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a trial search for my Dad (who is 90 years old) with OneRep but I never confirmed (you can see the link is blue - I never clicked on it to confirm and no bill was ever sent to me) company then billed me for both an annual membership and is also billing me monthly and won't cancel or refund the fees. It said in the email "If you did not register for this account, no further action is required. Simply ignore this email and your address will be removed from our database automatically."Business Response
Date: 08/24/2022
Hello ******,
Thank you for contacting us.
The screenshot indicates the message asking to confirm your email. By confirming your email, you'll be able to log into your account at ease.
Please note that you had already submitted card information to start the service before confirming your email.
We also noticed that you changed the plan during the trial. Please be mindful that downgrading/upgrading a plan does not mean cancelling it. The alert was displayed that you were going to be instantly charged for switching between plans. Unfortunately, we haven't heard from you since you started the trial. When the trial is due, the customer becomes a paying user.
As opened the dispute with the bank regarding the charge, it will take longer to process the refund. Your refund should appear on your credit card/bank statement within the next 1-3 months.
Please let us know if you have any questions.
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