Complaints

This profile includes complaints for Travisa Visa Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Travisa Visa Service has 10 locations, listed below.

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  Travisa Visa Service

  1600 International Dr Ste 600 McLean, VA 22102-4889

• 

  Travisa Visa Service

  4301 Connecticut Ave NW Ste 250 Washington, DC 20008-2345

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  Travisa

  3399 Peachtree Rd NE Ste 400 Atlanta, GA 30326-2825

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  Travisa Visa Service, Inc.

  4550 Post Oak Place Dr Ste 251 Houston, TX 77027-3128

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  Travisa Services, Inc.

  292 5th Ave Fl 4 New York, NY 10001-4513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of initial transaction: 9/20/2022 Order number: ********* Invoice number: ******* Amount of initial transaction: $296.00 Services included: Passport replacement coverage (43.00), *** Next Day Air Shipping (53.00), Travisa Tourist Standard Processing (179.00), and a Money Order (21.00) On 9/26/2022, I contacted Travisa via the customer service line to inquire about the status of my order; it seemed my order was somehow missed. On 10/3/2022, I was contacted by a Travisa agent (212.949.6340, ext *****, Name: Ideley M*******) to confirm an updated processing speed for my application. I was given the options of 10 business days, 3-day processing for $160.00, or 4-day processing for $100.00. I selected the 4-day processing option for $100.00. On 10/6/2022 at 3:08pm CDT, I received a notification that there was a declined transaction for $335.00. I never saw, received, or was told the full amount I would be invoiced for. I called the customer service phone number (877.876.3266) and requested a full listing of the line items that were being charged. A detailed invoice is attached. Date of Secondary transaction: October 6, 2022 Order number: ********* Invoice number: ******* Amount of secondary transaction: 335.00 Services and fees included: Travisa tourist rush surcharge (199.00), Digital photo service (30.00), Consular processing fee (6.90), and the Ghana visa expedited processing fee (100.00) Again, I was never given a total amount prior to being charged, and was only told, "We already have your card information, so we'll just charge it to your card." I have now paid the necessary fees to have my documents shipped back to me. I'm including all email correspondences I've received (with the exception of an automated password reset email) as well as screenshots of my user dashboard and order summary - both of which were obtained from the Travisa website at 8:02pm and 8:03pm CDT respectively. Neither of these pages detail the fees that were to be charged.