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Business Profile

Quilts

Quilt Shop of McLean

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2020, I contacted The Quilt Shop of McLean about getting a quote for repairing two family quilts, both over 100 years old. In early 2021, I dropped off the quilts to the shop. Shortly thereafter, I received a free quote over the phone from Nancy P********. The quote was higher than I could afford, and I told  Nancy and asked if I could pick up the quilts. She said that she did not know if she still had my quilts and couldn’t do anything without a yellow paper that she says she gave to me in early 2021. I don't know why she needs this yellow paper--I could easily give my photo ID to confirm my identity. I am truly distraught and panicked. While I’d intended to pick up the quilts sooner, my daughter had been in the hospital and there have been a number of other family health issues. Nancy repeatedly told me that I must not have cared about the quilts to not pick them up sooner. When I reiterated that my daughter had been sick, she told me that everyone has family health issues. Nancy also informed me that she couldn’t promise that she still has the quilts. This sickens me. Please tell me how to proceed.******

    Customer Answer

    Date: 09/08/2022

    ---------- Forwarded message ---------
    From: ************************* <******************>
    Date: Wed, Sep 7, 2022 at 8:59 PM
    Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
    To: <[email protected]>

    Hello,

    The company did return the quilts.

    Thank you,
    ******

Quilt Shop of McLean is NOT a BBB Accredited Business.

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