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Business Profile

Tailor

Tailor on Tap

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tailor on Tap's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tailor on Tap has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 suits. One in a blue pattern, the other charcoal. I received the navy suit, but the other suit was in the wrong pattern. Even the tailor who fitted me admitted it was the incorrect pattern. I requested an exchange or a refund, but have been ignored since this occurred in November 2022.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 20th 2022 me and my Finace entered tailor on taps place of business located at **** ****** **** ** * McLean, VA 22102. We spoke with Tristan ** S***** The Showroom Manager for tailor on tap. We proceeded to crate a custom tuxedo for my wedding day. Was told that the suit would be ready in 6-8 weeks and that I had to pay the full amount of $1303.78. After the 8 weeks had passed, I kept calling Tristan ** S***** for an update on my tuxedo. The answer would always be I’m waiting for it to arrive give it x-amount of time and he promises that he would keep me informed about my tuxedo. Tristan ** S***** Would never call me with an update about my suit through out the 5 months of me not having my tuxedo in hand. I had given tailor on tap 5 times the estimated time come up with my tuxedo that I paid in full on March 20th. Now I want my money back due to me needing to buy another suit from another place because tailor on tap could not fulfill in giving me my tuxedo.

    • Initial Complaint

      Date:06/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A year ago I went to get a custom suit completed. The package included 1 jacket, 1 pants, 1 shirt, and 1 shirt (free). Everything came in but the pants were incorrect. Despite the effort to fix the pants, the pants would need to be re-made. I was told it would take a few weeks. Despite contacting the manager and CEO of the company, the issue has not been resolved. The store has not made attempts to contact me about the status of my pants. Even trying to follow up with the store has been unsuccessful with a resolution. The CEO offered to talk with me and I provide a time frame for a call, but he never followed up. I have emails to show the sparse communication from the store to resolve this matter. At this point, I'd like a refund of my pants since it doesn't appear that I will be getting them anytime soon.

    • Initial Complaint

      Date:06/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/26/22, I visited the Tyson Corner Showroom to inquire about purchasing a suit for my son's prom. The Manager told me to make an appt for next week as the turnaround time is six weeks. The order was paid in full at the appt on 3/5 with a 4-6 week delivery. Please note Showroom Manager- delivery of 4-6 weeks, website- "In 2-4 weeks, your items ship and be delivered to you," and receipt- "Tailor On Tap has an average delivery time of 4 weeks...". Between weeks 5-6, I began contacting Manager for an update. He appeared irritated, stating the company was relocating to office space and would be in touch by the end of the week. Until 5/6, I received conflicting guidance on what was received and expected delivery dates. At this point, I requested a refund via phone and text. I then emailed the owner, Adam, at the Manager's request. Adam scheduled a call for the following morning, assuring me he would deliver the suit to me by the 11th with a tailor on standby. On the 11th, the suit was clearing customs and released tomorrow (the Manager stated the suit was in the U.S. weeks prior). Adam also said, "If we are unable to come through, I will reimburse you for the original purchase and pay for a replacement suit." On the 12th, he was still "working with the factory and arranged to pick up directly from Customs." One day from the event, I requested a refund again. On the 17th, he stated he would process the refund in the morning; the suit has cleared customs, and he would like to deliver it to me for future events. We went through various methods to refund me and provide the suit from this point. From May 20th-24th, The refund went from 2-3 days via ***** to the original payment method and charged for a free promotional shirt and a ********** invoice reflecting a refund. As of today, I have not received a refund or suit. Please also note that the owner advised that I would not receive a refund if I wrote reviews or filed complaints against Tailor of Tap, LLC.

    Tailor on Tap is NOT a BBB Accredited Business.

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