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Business Profile

Fence Sales

Fence Scapes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fence Scapes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fence Scapes, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My backyard fence was installed on September 9, 2022. After a storm (of wind and rain) on September 24th I surveyed my property and found several slacks in my fence had come undone and was laying on the ground. I picked them up and laid them on my patio. On September 26th I called Fence Scapes and spoke with ***. After telling her my dilemma she informed me that someone would be out that week to inspect my fence. No one showed and there was no phone call from them. I called the following week to be told that they were behind due to the rains and someone would be out that week. After waiting another two weeks I called them again and was met with an apology (from ***) and told (again) that someone would be out that week. No one has showed yet and when I call the voicemail comes on (every time). I have left messages and have yet to receive a callback. I paid $3900 to have this fence installed and my bill was paid in full the following week of the installation. I am unsure what there issue is in NOT sending someone to inspect and repair my fence due to no communication from Fence Scapes. I would like a resolution to this issue ASAP.

      Business Response

      Date: 11/18/2022

      The damage was cause by a storm and was not covered under warranty. We did reach out to the consumer multiple times to no avail. The repairs were made on 11/8/22 at no cost to the consumer. 

    Fence Scapes, LLC is BBB Accredited.

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