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Business Profile

Gun Store

Southern Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a Gunbroker auction, item number **********, on August 13, 2023 for $571.91. This included taxes, fees, and shipping. The requested payment form of a **** money order was preferred by the seller, Southern Tactical1, so Postal Money *********** for the $571.91 was sent by Priority Mail. An email was sent to Southern Tactical telling them the payment was on its way, along with the order number concerning the item. This money order was delivered at Southern Tacticals PO Box on August 17, 2023. Per Southern Tacticals listing, they will ship the item within 5 days if receiving payment and *** of the transferring business. My preferred *** is on file with Gunbroker and noted on my account. ********************** should have shipped the firearm on August 24, 2023. On August 24, 2023 I sent a message through Gunbroker to Southern Tactical asking if they had a tracking number. I received a notification that they had received the *** information. On September 1, 2023 I sent a message asking for a tracking number. I didnt receive a response. On September 5, 2023, I sent a message through ********* asking if there was a problem with the order. There was no response. I researched the companys information on the internet, and located their website which listed separate email addresses and a phone number. I tried to call during the listed business hours on September 6. There was no answer. I sent emails to the listed address outlining the issue and asking for assistance on September 7, and ****** received a reply.

    Customer Answer

    Date: 10/06/2023

        
     
    Thank you for your attention to this matter. The company did issue a partial refund, thanks to your actions. I understand that this is the best it will get, and am satisfied with this.

    Sincerely,

    *******************

Southern Tactical is NOT a BBB Accredited Business.

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