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Business Profile

Dance

Fame All Stars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During a youth competition on February 2, 2025 I witnessed a male cheerleader grab a female cheerleader inappropriately. He groped her multiple times and multiple parents witnessed and expressed concern. A coach from fame then went up to the females boyfriend and pulled him aside to talk and excused the Males behavior as a part of the clubs "culture" and said that the boyfriend of the female cheerleader shouldn't be mad because the male cheerleader is gay. The coach has no authority or right to pull a child aside if that child is not a member of the club and for the youth organization to permit any form of inappropriate touching is unacceptable. The club later went on to ignore the inappropriate touching and instead sent an email about boyfriends approaching the athletes.

    Business Response

    Date: 02/12/2025

    Much more information would have to be given regarding this complaint for us to address it.   I can assure you we do not condone any inappropriate touching from any gender.    However without some specifics we are not even able to address it.  Coach / Athlete.  There are also 4 different FAME locations that were at this event.  FAME has locations in **************, ********, ********, ********, **************, ********, ******** and *************  Many of which were at this event.  Without any specific information you may very well be talking about athletes and coaches from a different FAME state.  Please be extremely more specific and we are happy to directly address this.

     

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter tried out for Fame AllStar Cheer. She was placed on an elite team by a coach who claims to have 25 years experience. When she didnt perform to the coaches expectations she was removed from parts of the routine to very minimal parts, sometimes standing around. The coach also degrades her and calls it motivation. At no fault of my daughters was she placed on this team and after this team continues to take my monthly tuition of $232 they refuse to place her in more of the routine. I agreed to pay for classes to help but they dont even concentrate on what she lacks in the routine which I spent $50 each a month for two classes. I placed her in private ****** which I paid $75 plus $5 each time she does the ****** but they arent focusing on any one skill needed for the routine. Theses classes are just to make money for the organization. I have purchased a uniform at $150 and I have given this team numerous fees via zelle that they continue to ask for. I have approached the coach asking why she would put my child on a team she doesnt have the skill for and she can only say she was decent in tryouts but now she isnt decent enough and she was hoping it got better. No all-star team puts a child on a team they dont have the skills for hoping they will get better. I contacted the owner and they just forward my emails to the coach. I am now being told they can move her to another team but I have now in addition to the other money spent, I have now spent money on hotels and flight tickets for competitions that cant be refunded and other teams dont compete in the same comps. I am seeking reimbursement for all of my fees including tuition as this is the organizations poor judgement not mine or my daughters. I will get a lawyer and *** for my money if nothing is done. This organization is bleeding people for money knowing they are miss placing children on teams they dont qualify for. I want all of the attached reimbursed to leave the organization.

    Customer Answer

    Date: 03/06/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Fame All Stars regarding complaint ID ********.

    Regards,

    ***********************

Fame All Stars is NOT a BBB Accredited Business.

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