We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutters

All About Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

This profile includes complaints for All About Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All About Gutters has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to have metal gutter guards installed on gutters that are attached to my metal roof instead I received plastic ones just like the ones I already had. One of my existing gutters were also bent. Need a refund of 245 or do the job that I paid for. Company will not return calls or texts

      Customer Answer

      Date: 07/20/2023

      Phone number all about gutters **************, **************. Address: *********************************;******** 23112

      Customer Answer

      Date: 08/11/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by All About Gutters regarding complaint ID ********.

      Regards,

      *********************

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They came out Tuesday, February 8, 2023 (after missing the first scheduled day with no phone call) and spent 6 minutes blowing leaves off the roof. They never even went to two sides of the house. Based on my security cameras, they didn't even turn on the blower, just went up the ladder, looked and came down. I complained and asked for my money back and they sent the crew back out again. This time they spent 8 more minutes to go to one small part of the gutters on the back deck and blew leaves and left again. Again, they went up the ladder, looked and came down. The blower did not come on until he came down the ladder, blew a few leaves on the deck and then left. They never even looked at the left side of the house. They are standing by their work. I have video to prove that they didnt do what was promised for $109. I dont mind paying for a job to be done, but this is ridiculous! They took they check, that I stupidly left under the mat, and didn't provide any service.I have attached pictures that I could get from my windows that show leaves and debris still just sitting on top of the gutter guards as well as camera pics that show them arriving at 3:51 and leaving at 3:57 and then again arriving at 4:13 and leaving at 4:21

      Customer Answer

      Date: 03/10/2023



      Better Business Bureau:

      At this time, I have not been contacted by All About Gutters regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:02/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service: January 6, 2023 Amount paid: $425 Services promised: pressure washing home (roof not included) front porch/stoop/step and front walkway. (rear deck not included) as described in invoice and agreed upon.Services rendered: pressure washing of home and rear deck. Did not pressure wash front walkway as agreed upon and paid for.Action taken: On January 6, 2023 after recognizing the lapse, we immediately reached back out to get it rectified. The associate assured us they would be back the next day to complete the service. They did not return on Jan 7th. We reached out on Jan 8th. They said they would come back. Our Ring camera shows they were at our house on Jan 11th but they did not power wash the front walk. We reached out on Jan 12th with no response. We reached out on Jan 18th and they said they would come back that week. They did not. We reached out again on Jan 24th and Jan 30th with no response.

      Customer Answer

      Date: 02/27/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by All About Gutters regarding complaint ID ********.

      Regards,

      ***********************

    • Initial Complaint

      Date:10/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Substandard gutter repair work made leaks and overflow issues worse. They were asked to address three problem areas on existing gutters generally involving leaking and overflows. Initially they did not show up until I mentioned that we would move on to another contractor. Upon arrival it appeared that their estimator did not explain all our issues to the work crew. Nonetheless, they tweaked an existing front gutter and replaced a side and rear gutter. All problems were made worse. Gutters were not sealed, were now screwed together so parts fell off and downspouts were either loose or put together backwards so all joints leaked. We discovered this after a brief heavy rain and after they were paid. We have called on numerous occasions and have sent detailed emails with pictures showing the issues. They have not returned calls or emails requesting they return to correct the work..the cost to us was $975. Work was performed on Sep *****. We have begun calling other contractors to correct their work.

      Customer Answer

      Date: 10/25/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by All About Gutters regarding complaint ID ********.

      Regards,

      ********************

    All About Gutters is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.