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Business Profile

Hardscaping

Commonwealth Curb Appeal LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A retaining wall built by commonwealth curb appeal failed and and had multiple cracks. I contacted CCA mid August when I noticed that the wall was failing. The owner of *** **** **** came about 6 weeks later and found that the drains (3) were covered up and could not properly drain. I was told that *** would resolve the problem. But first they would install crack monitors in about 2 weeks. I was asked to monitor the drains and inform CCA if the were draining after a rain. Which I did. Only one of the drains showed signs of draining. Did not here anything for a while. Made some calls emails and was finally told that warranty work could not be done untill final payment. I never received an invoice for the final payment because the punch list was never completed. December 23 2024 I made final payment and was told I would her something in January. A email form the office manager said work was to start early April. I was led on by *** and my last contact was with **** **** on March 11 through a scheduled phone call. During that call **** **** stated that the scope of work would be to by the middle of the next week and that they would replace the wall. A call to Powhatan County confirmed that *** did not get the required permit.

    Business Response

    Date: 04/07/2025

    I want to emphasize that *** remains fully committed to completing your repair. Our team was actively working on finalizing the scope of work, aiming to begin the project as early as the beginning of April.
    However, before we could commence the work, we were informed that you had retained legal representation. In response, we promptly engaged our attorney to facilitate communication and resolution.
    To ensure that we move forward efficiently and in compliance with legal protocols, we kindly ask that your attorney respond to our attorneys request for communication.

Commonwealth Curb Appeal LLC is BBB Accredited.

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