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Business Profile

Health and Wellness

Healthy Living Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased through a authorized retailer and after contacting the seller about warranty repairs he refuses to complete them I have contacted rexair to honor the warranty by repairing or even replacing the defective parts under warranty the comment I get is they are the manufacturer and don't repair anything... to contact the warranty repair via local reseller who is still refusing to repair anything rexair only option to me is to drive 2 hours away out of state to a different repair shop. I don't understand why rexair allows to let this authorized seller.to act in this manner and put the customer in the position to waste more money after purchasing a 3000$ vacuum I don't even have the option to get the parts to fix it myself unless I purchase through a 3rd party. what is the point of a warranty if you want me to pay for parts I just want either the parts replaced or the parts to fix it my self.

    Business Response

    Date: 10/25/2023

    Rexair is aware of this customer and has offered options to fix the problem. This customer is very hostile and has posted false information online including but not limited to sharing representatives personal information online like home address etc. We are in the process of taking out a restraining order out on this customer. Hope this customer can find the solution that they are looking for. We are no longer the servicing location for this customer and Rexair is aware of this. Thanks you. 

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Your updated address was provided by rexair and trying to confirm with you the information 


    Regards,

    ***********************




Healthy Living Company is BBB Accredited.

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