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Business Profile

Home Repair

Commonwealth Renovations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contract was signed May 14, 2023 where Commonwealth Renovations was to build a patio with a circular retaining wall. I received a rectangular patio without the circular retaining wall because the contractor stated it would take more concrete than he estimated. During this time I was dealing with the loss of father and was not in town. ** disregarded my requests to perform the work when I was home and rescheduled numerous times. Material to construct the wall was delivered. However, for the wall he built it only took 1/2 pallet of stone to construct the wall. I addressed this with him verbally and he stated those were only pieces of stones removed. I have a picture of the pallet that was delivered. When I decided to complete the wall with a differenct contractor I purchased two pallets and counted the number of stones he used and the number of stones on the pallet. It was then that I realized he charged me for stones and did not use them or leave for me. Please review the email I sent to JD and the text message where he stated he purchased a pallet of stones for me. I informed him I already had the stones delivered and preferred a refund for the stones. He has not responded. I am requesting a refund of $717 for the stones I purchased and he did not use. Also, he constructed a second wall which is how I arrived at the cost for the stones and the glue.

    Business Response

    Date: 08/02/2024

    In May of 2023 ****************** hired my company to install a stamped concrete patio with a sitting wall on one end and she wanted to add another sitting wall on the opposite end to duplicate the other side. We installed a wall and there was material left over which my crew then hauled away. About 3 months later, she texted me asking for the stone back. On May 4, 2023 I met with her and offered to send a half pallet of stone to her and she agreed to that. She texted me on May 7, 2023  asking when would she be receiving it and I told her the following Thursday or Friday. Then she asked me also on  May 7th if I could send the pallet to her contractor. Then again on the same day she asked me to send funds to her contractor. I texted her back that I had paid for a full pallet to be delivered on that Thursday or Friday.   Later that same day May 7th, she sent a text cancelling the order. She has been all over the place and I am just trying to get her pallet to her. Now she has requested that I send her $717.00. I don't feel she has handled this fairly and feel she is trying to take advantage of my company but I would be willing to give her the $717.00 to be finished with this. I have text messages as well proving all of this.

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