Complaints

This profile includes complaints for Stewart Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stewart Moving & Storage has 12 locations, listed below.

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  Stewart Moving & Storage

  200 Wylderose Ct Midlothian, VA 23113-6848

  
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  Stewart Moving & Storage

  7413 Six Forks Rd Ste 105 Raleigh, NC 27615-6164

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  Stewart Moving & Storage

  4610 Mercedes Dr. Suite 310 Belcamp, MD 21017

  
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  Stewart Moving And Storage

  6580 W 5th St Jacksonville, FL 32254-1512

  
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  Stewart Moving & Storage

  14200 Justice Rd Midlothian, VA 23113

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not do any business with Stewart Moving - my neighbor did. However, during their move into the neighboring house, this company demolished a brick wall, plant bed and hard-wired light at the end of the driveway that I share with said neighbors. I have photos that show the damage - and the incident as it was happening in real time. Both my husband and I spoke with the movers that day and have been following up with the movers and the claims department ever since. I provided a quote for the repair, they would not accept it, found their own repair people, and then when the appointment for repair was to happen, Stewart Moving cancelled the appointment and I have been trying to get an update ever since to no avail.

  

  Business Response

  Date: 08/31/2023

  ******************: We are diligently working to reschedule the repair services.  We genuinely do not know how or why the initial appt was cancelled but we are looking into it.  In the meantime, please know that we work within the 120 day timeframe to get any and all repairs completed in a property damage claim such as yours.  We sincerely apologize for the accident involving your property and request your patience as we continue working on the resolution.  

  Customer Answer

  Date: 09/03/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************************
  
  
  
  
  

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The damage occured on May 17.  I reached out to the company, Stewart, on June 30 with a quote in hand to get a local company to make the repairs.  ************ rejected that quote and is now trying to reschedule an appointment with a company who is located over an hour away, who Stewart already made and then cancelled that appointment with, and no resolution or solution has come to fruition at this point.  They keep stating 120 day time period, but the damage has clearly been documented as at the company's fault and they keep beating around the **** to resolve the issue.  
  
  Regards,
  
  ***********************************
  
  
  
  
  

  

  Business Response

  Date: 09/14/2023

  We are very understanding of the desire for this to have been rectified already but we are also at the mercy of third party providers, We have reached out to additional professionals as well to try and expedite a resolution.  We have been communicating offline with the complainant and having to also manage a conversation here seems repetitive but hope that it is helping

• Initial Complaint

  Date:03/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER NUMBER ****** DATE OF MOVE NOVEMBER 1, 2022 there are three boxes that were not delivered but were packed on the truck. I did not realize this until all the boxes were unpacked. I talked to ****** and she told me to file a claims and that the missing packages would be investigated. The item in one boxes was a large christmas manager display that originally cost $350.00. The other boxes contained all placemats that I purchased throught the years - estimated value $200.The third box contained five drapery rods and a winter window shield - value $250.I assumed that these boxes must have been delivered to the first address the moving van delivered to. I Know for a fact that there was some boxes that were on the truck when my items were being delivered that were suppose to be delivered to the first address.I am hoping to be able to have my boxes recovered from the first delivery. The storage company will not cover the loss since I could not identify the box numbers. I had 100 boxes that had only a sticker on them. I dont have the boxes to identify numbers. I sent them a copy of the original bill of lading with the 0rder number on it. I purchased the insurance policy for full reimbur a I have sent many email asking for help and no one has answered me.

  

  Business Response

  Date: 03/30/2023

  **********************- We show a steady stream of communication notes in our system as well as a settlement letter dated 3/10/23 which should have reached you by now.  If you have not received it- the best way to communicate with the claims department is via: *********************************** 
  We realize that we have not been able to approve all parts of your claim.  Please know that if you disagree with our findings & settlement, you can have us revisit it with any additional information you're able to provide (like box inventory #'s) or file for arbitration as an escalation.