Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Haley Chevrolet, which was totaled due to another driver's fault. As part of filing the *** coverage claim, I must submit a copy of the warranty check refund issued directly to Haley Chevrolet. Once Haley receives the check, it is sent to my bank so that I can receive the refund.I made Haley aware that I was canceling the warranty on March 29, 2024, and spoke to the finance manager, *********************, on that day. He provided the required paperwork that I was to submit to the dealership before the refund check could be sent to the bank. I sent ****, along with "mgrubs" and ***********************, an email with all the required paperwork on April 20, 2024. On that day, I notified them via email that I required a copy of the refund check to file my gap paperwork. ********************* confirmed the receipt of these documents on April 29, 2024. I had no contact from Haley Chevrolet in the interim following. On May 31, 2024, I called the warranty company directly to inquire about the status of the check. They said the check was received by Haley on March 7, 2024. I attempted to call the finance department of Haley after. I left a voicemail at this time. On that date, I received an email from *********************** instructing me to submit all of the required paperwork (the same email that was sent on April 20 and subsequently submitted). I emailed **** back on this day and told him the paperwork had already been sent. On that date, he said he would have his account manager look into the status of the check. I heard nothing back from him and requested that his account manager email me on May 31 and June 3, 2024. I attempted to call Haley again on June 17 and left a voicemail for ***********************. On June 17, 2024, I sent an email to ***********************, "mgrubs," and ********************* requesting that someone call me or provide the number of a supervisor. I have heard nothing since and attempted to call again on June 21, 2024, only getting a voicemail box once again.

  

  Business Response

  Date: 06/25/2024

  We are currently investigating this complaint. As soon as we here back from our corporate office we will respond with our findings.

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been attempting to contact this business since April of this year as to the status of a refund check that was sent to them in March. Multiple attempts to contact were made in April, *** and June, all of which are outlined in my initial complaint. At this point, this has caused a delay in the ability to process my GAP coverage claim, causing me to continue to make car payments on my loan from personal savings. Their response, that they were checking with their corporate office, does not resolve my complaint and I have yet to receive any type of contact from the business as to the status of my refund. This has been an on-going issue since March, so I am rejecting this response as there was been sufficient time to resolve this issue before I even reached out to the BBB.
  
  Regards,
  
  ***************************
  
  
  
  
  

  

  Business Response

  Date: 07/01/2024

  This refund was completed and mailed on June 24 to Chartway FCU.

  Please see attached copy of check.

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was to receive a refund from a warranty cancellation and was not given correct amount. The person **** finance manager has been giving me the run around on this. Having me to reach out to the assurant when the dealer is suppose to cancel and refund. Will not talk to me.**** has given us the run around by going back and forth and not returning calls had to go to the dealership. He has given us the run around the entire 2 months or more.He is new. He does not do his job and I will write reviews on him as well that is not good business for the dealership.

  

  Business Response

  Date: 07/10/2023

  I have thouroghly reviewed this complaint.  *********** contract in question was purchased on November 3, 2022 at the price of $1915.00 plus sales tax in conjunction with the purchase of a 2014 Chevrolet Corvette.

  The cancellation of the service contract was dated May 8, 2023. The pro-rated refund the customer received was $1705.48, calculated by the Service contract company (First Extended) was the proper amount entitled to the customer.

  Due to the miscommunication between one of our staff and the customer we are willing to make up the difference of $209.52 ($1915.00 minus $1705.48).

  If this is acceptable I will have the check issued this week.

  On behalf of Haley Chevrolet, please accept my apologies for any misunderstanding.

   

  *********************

  General Manager

  Haley Chevrolet

   

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ****** & *************************
  
  
  
  

  Customer Answer

  Date: 07/18/2023

  hi this is ************************* I had a case open up complaint number ******** and it was closed because we actually had came to an agreement however the dealership has not responded yet and I placed numerous calls so I need to open the case back up  thank you goodbye.

  

  Business Response

  Date: 07/24/2023

  The refund check was issued on July 21st and mailed same day. Should be received this week.

  Customer Answer

  Date: 07/24/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ****** & *************************
  
  
  
  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 20, 2022 I dropp** off my vehicle for state inspection at Haley Chevrolet. A few days later I was told it did not passing inspection for failure of hazard lights not connect**. Haley want** to charge me $300 for repairs I told them I would come and get the vehicle and get the part from the nearby salvage yard. A few days later I brought the vehicle back for reinspection, I did not get a call or text or anything for over ************************************************************* person that it would not be able to pass again because of the hazards don't stay on when the lights are on? I thought that was odd I could not get back up there right away.I finally rode my bike from home since I work ** throughout the weekday too get the truck on Sunday 25th only to find out my battery completely dead. Luckily there was a NAPA **** center nearby and I was able to take the battery out and have them recharge it to be able to start my truck and get home. Sure enough the has it likes work just fine regardless of if the vehicle was running not running or all the lights were on or off where they're running or not running. I have video documentation of all this of course if ne****. Today October 5th riding my back from work to get up there I discovere there is no inspection passing sticker on the truck!? I went to go in and speak to the technician (in this case ***** who has yet to text or call me back since this whole ordeal began). He knew that I was there waiting for you speak to him as the other lady in the service bay clearly and directly spoke to him while I was in his presence that I was there about said vehicle, yet he decid** to help someone else so I just left. I have my original key, so I took my vehicle and went home, and this is where we are.I want an apology about this whole situation, I want to know exactly what they claim is wrong with my truck to keep it from passing Virginia to an inspection, and I feel I should not have to pay any more fees.

  

  Business Response

  Date: 10/07/2022

  This customer was at our location today and the situation has been resolved.

   

  *********************

  General Manager

  Haley ChevroletTell us why here...

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************