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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an oil change Sept 20th from this place as someone recommended it to me since they had an extra coupon. A couple days later I realized that my tire valve caps were missing from when they added air in my tires. No big deal. I called and went back up to get them put back on. Several days later I realized the "service needed soon" notification was still on. I didnt think much of it and thought it just needed to be reset so I kept going on about my day as I didnt have time to stop just to reset it. Last Thursday my car then said oil was low so thats when I got worried as I didnt want to drive my car if the oil was low. I took it to ****** which is under 10 minutes from me(as compared to take 5 which is 20) as I didnt want to continue driving it for long to prevent damage to my engine. The manager on duty said my dipstick was bone dry and there was a leak of oil everywhere. Unfortunately I had to pay for another oil change. He printed photos for me (as posted here) and notes were added to my invoice. I contacted the **** manager at take 5(since he was the only one there) and explained everything that happened and requested a refund. He said there was nothing they could do since I went to ******. I explained to him I didnt want to drive my car that far since something was wrong and that ****** has proof of the mess. They still refused to help. I contacted corporate and they said since it was a private establishment they would be transfering all of my information over to them on *********** directly. It is now Monday evening and I have yet to receive a call from anyone. I am disappointed.

Take 5 Oil Change is NOT a BBB Accredited Business.

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