Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement August 2020 May and Sept of2023 Versatile Merchant Solutions was supposed to provide consulting and set up Merchant services with NAB.The nature of the dispute is that Versatile Merchant Solutions and *************************************************** who claim to haveextensive experience and expertise in merchant processing, VMSwas non-responsive, andrefused to the many attempts of communication.Emails, phone messages, and messaging on their website weremet with zero response.They created a fraudulent merchant service account that was withdrawing money monthly.When I brought this up to VMS attention,about theway theyset up my account and asked for a refund, there was no response toemails and calls.When I tried to bring this up again to their attention and asked for a refund they cherry-picked information and again refused to acknowledgetheir own wrongdoing or provide a refund or explanation.********************************* and VMS has not tried to resolve the issue, offer a refund, or solvethe problem. ********************************* and VMS is doing their best to make it seem like wasall my fault.Rather than admit VMS was at fault, ********************************* searched for any way he cherry-picked data. They completely ignoring the fact of them being non-responsive or addressing a refund.I have emails that show VMS and****** **********were non-responsive.As far as everythingI have seen and heard from VMS and****** **********they will look for ANYTHING to not admit that VMSwas wrong and has horrible customer service or give refunds. Account ********************************** Here is the kicker: I made a BBB review of Versatile Merchant Solutions11-2-2023 The next day I receiveda call from****** ********** tryingto blackmail and threaten me to change or remove the review.This is the wayVMS *************************************** handle the reality of setting up an account fraudulently and refusing to take accountabilityfortheir actions and/or inactions. Despicable company!

  

  Business Response

  Date: 11/16/2023

  November 16, 2023
  Better Business Bureau serving Central ********
  *********************************************************************************
  Attention: *******************;                                                              
  
  *********************************
  *********************************************
  ********,** 80501
  
  Re: ********* marketing
  Our Merchant Nos: *** *** *** **** and *** *** *** ****
  BBB Case #: 20821511
  Dear *********************************:
  Versatile Merchant Solutions, (VMS) is in receipt of your Complaint dated November 3, 2023.  Please find attached copies of your Merchant Processing agreements; the merchant account listed as ************* was on boarded on August 30, 2023 as a retail account; the ********************** account listed as  313 003 264 **** was on boarded on September 1, 2020 as a Mail Order Telephone Order account. On September 23, 2020, your company was notified that both accounts were in active status. On April 7, 2022,your company was also informed both merchant accounts were still in activestatus.
  VMS has no record that your company made direct attempts to cancel and close either merchant accounts.However, on December 2, 2022, the merchant account ending in **** was placed on a financial hold due to insufficient funds in your bank account on file.Subsequently, the balance owed was $434.00 and your merchant account was placed with our ********************** for further collection activity.
  VMS has no record of your company making direct attempts to cancel and closed either merchant accounts. However,on December 2, 2022, the merchant account ending in **** was placed on a financial hold due to insufficient funds in your bank account on file.Subsequently, the balance owed was $434.00 and your merchant account was placed with our ********************** for further collection activity.
  However, in an effort to resolve your dispute, the ********************** has agreed to waive the balance for $434.00 and cease further action against your company.
  In the meantime, if you have any questions or need additional information, please contact our **************** Team at ************** or ********************************* Thank you. 
  Sincerely, 
  VMS Escalations
  Versatile Merchant Solutions
  
  Attachments.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I expected a garbage response just like that. Versatile has refused to address or respond to the emails that were sent, the calls that were not answered or returned, the sales rep that left a week after he signed me up.

  This company is scary dangerous and now wants me to call his customer service department? Why? I cancelled my account due to a nonexistent customer service. Why in the world Is he offering a phone call now?

  I am asking for compensation for the scam perpetrated by Versatile Merchant Solutions and their failure to provide ANY customer service and the misrepresentation that they committed.

  I ask that Versatile merchant solutions shows me the responses to the emails sent or refund my account in full for damages.

  Regards,
  
  *********************************