We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exhibit Design

Alliance Exposition Services, L.L.C

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exhibit Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Alliance Exposition Services LLC due to the lack of transparent pricing for their services and exorbinant over charging for services. The date of the transaction were at the **************************** medical conference from April *****th, 2024.Alliance was not in any way shape or form transparent about pricing for shipping and receiving services for packages for this conference. Due to safety concerns we as exhibitors were not permitted to have packages sent to the hotel and thus we were left with virtually no choice BUT to use Alliance. After repeatedly questioning the amount we were charged, as you will see in the email uploaded below we were told we were sent terms and conditions and pricing information. No where on that document are prices, so if we were sent that, it would have been useless. When you ****** alliance it says "Flexible, Honest Pricing," We found our experience with them anything but.

    Business Response

    Date: 08/06/2024

    It is clear from the email thread that our concierge **** ***** was engaged with this customer since March 25th. ***** also mentions that each shipment will incur material handling fees. Our outreach with customers on this event started on March 8th with a link and login information for Alliance portal to order services. Our concierge rep will then do eight outreach emails to help anyone with questions and to help process orders. The only contact we were given for this event was ***********************. All of our outreach emails were sent to that contact. Emails encourage exhibitors to place orders for material handling prior to shipping so they are aware of the charges beforehand. Our concierge rep also tries to get pre-orders processed to avoid any surprise charges. The email string ends with *****, our concierge rep asking for the weight of the shipments so she can get the orders processed. ***** follows up and does not receive a response. The shipments arrive at our warehouse and are billed accordingly. The customer is clearly not concerned with the cost until after the service has been provided. The document presented regarding the lack of transparent information on pricing is not where one would find that information if they log into the portal, using the login information sent on 3/8/24. Screen shot attached of where the pricing is outlined once a customer logs in. We provide proactive outreach concierge service to avoid just this issue. We can't make the customer engage if they are unwilling to. We are still obligated to provide the service if they chose to ship to our warehouse. 

     

Alliance Exposition Services, L.L.C is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.