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Business Profile

Patio Enclosures

The Deck Tech
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, the Deck Tech built a composite deck for me for $22,000 dollars. They installed boards that are not even and are raised up on the floor. The spacing of the boards on the stairs are not spaced the same. One level of boarding is spaced wider than the other level allowing for grass and weeds to grow between the boards. I paid an extra $875.00 for a barrier and rocks to be placed under the deck and this also was not done correctly. There is grass and weeds growing out of the boards that are on the bottom of the deck at the ground also. I am supposed to get a warranty on workmanship, but they have not come out to correct the issues that I informed them of. I had someone measure the spacing on the boards that have a wider spacing and there is a difference. Dont need to measure the stair spacing, you can look right down and see the brown wood once all the weeds and grass are pulled out. I have had to put a rug down due to the boards sitting soo high in areas. It is easy to injure your toe or foot. Also I should not have to pull the tall weeds and grass each week from where I paid them to put down a barrier and rocks. I noticed they had a lot of rocks left over.

    Business Response

    Date: 06/28/2023

    Since receiving the complaint letter, we have met with the homeowner and will be resolving the issue by installing more gravel to help prevent grass and weeds from growing underneath deck and stairs.

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