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Business Profile

Retail Stores

CVS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am thoroughly sick of CVS Pharmacy. I switched to this one from ********************** because of their problems, and again, I am unable to get my medications. It's been two weeks since my prescription came, it was finally delivered and now it's been going on 3 days still not filled and 2 weeks since it was sent. I absolutely HATE this company. They do not serve patients, they serve their wallets in management. If I weren't so poor and on ********* I'd happily try to find somewhere else, but I'm trapped unfortunately with a company taking advantage of ******** patients while refusing to staff their stores. I cannot get anyone on the phone like it says to do, to call and schedule it to be filled, I can't do anything online to send a message, I can't hardly get anyone in person. I HATE this company! I HATE CVS! I think it should be banned from this state before because they are s******* me over and many others out of getting their medicines. I understand it's management's fault higher up in CVS, and I plan on complaining to my congressman about it too. This is just insanely ridiculous how crappy every single CVS pharmacy is now. Start hiring people, start paying people what THEY WANT to get them to work for you because if I knew how to *** this place of failure to get medications or be capable of responding or available, I would. This isn't even safe to use CVS pharmacy because how are you supposed to reach anyone? You don't have a pharmacist available to talk to, you don't have anybody. You're just stuck... no medicines, no pharmacist, no service. I hate this place again, I hate it. I am so ticked off and fed up with the inaction over these is***s across the entire country. This is BS your company cannot operate it's basic job.

    Customer Answer

    Date: 11/14/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by CVS regarding complaint ID ********.

    Regards,

    *********************************

CVS is NOT a BBB Accredited Business.

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