Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Bryant Stratton. I do not have a contract with the collection agency trying to collect and reporting this to my credit report. They did not provide me with the original contract as requested.
Business Response
Date: 03/18/2025
Bryant & Stratton College (College) reviews and investigates any student complaint it receives and appreciates the opportunity to address this complaint from Ms. ************* The College currently is working through a third-party to provide the student with relevant information and documentation concerning the origins of the principal balance owed to the College and resolve any outstanding questions she may have pertaining to the same.Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
Regards,
****** ******Initial Complaint
Date:10/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use to like this school. I am a student who does not have her degree because of *********************************************************** even the start.When I re-enrolled with financial aid they never said it was a balance from a prior semester. My graduate year was last year, 2020 can you imagine how hard it was not having a ceremony, then not being able to pick up my degree I worked hard for because of $700. Two and half years of hard work and I dont have my degree. I am not impressed by that especially during a pandemic when money is tight for everyone. Not to mention there adding interesting to thatBusiness Response
Date: 10/18/2022
Thank you for bringing this to our attention. We have researched your account. We would welcome the opportunity to discuss this further and will attempt to reach you through the most current contact information we have in our database. If unsuccessful, we encourage you to contact ******************* at ************ and reference this communication.Customer Answer
Date: 10/18/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
***************************Initial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2018, I graduated with my ADN from Bryant and Stratton. I had been told that I couldn't go to my pinning or "walk" for graduation (I chose not to do that one anyway) if I owed a balance to the college. They offered a scholarship if I did a paper about future career, etc. I left, thinking now I only owed the federal government money in forms of student loans. Flash forward a year later, I tried to get a federal job, my transcripts were sent by 2/3 schools, I contacted BSC and got no response, but took a different job, no worries. This year, I'm attempting to get into my MSN program, and I ordered my transcripts on parchment, which told me BSC refused to send because of a "balance." When I called, I was told I'd get a call back, and attempted 4 times. All calls recorded. Today was attempt 4, found out I'm being charged $350 for a class I TESTED out of. This wouldn't have even been an issue had they told me about this, mailed a bill, or given me a call. They never provided me a way to pay, and I'd appreciate receiving their documentation of my charges owed. $350 seems hefty for only taking a test. Why wasn't there a talk prior to graduation? I have all my documentation from the school and would like a resolution to my problem. I am one of 4 of my classmates that has had this issue.Business Response
Date: 08/29/2022
My apologies to ****.
Bryant & Stratton College will update your account. You will have a zero balance with the school.
Customer Answer
Date: 08/30/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
***********************Customer Answer
Date: 02/13/2024
In August of 2022, I was informed that my transcripts couldn't be sent due to a hold on my account. It actually took so long to get help that I was unable to start my program, but I was relieved that Bryant and Stratton figured out they had made an error and said they would make my account balance 0. This is documented on the complaints section of the BBB, I accepted the solution. Today, I was informed by *********************** that they have not received transcripts I paid to have sent. The reason is the same as my previous complaint that was "resolved" two years ago. "In April 2018, I graduated with my ADN from Bryant and Stratton. I had been told that I couldn't go to my pinning or "walk" for graduation (I chose not to do that one anyway) if I owed a balance to the college. They offered a scholarship if I did a paper about future career, etc. I left, thinking now I only owed the federal government money in forms of student loans. Flash forward a year later, I tried to get a federal job, my transcripts were sent by 2/3 schools, I contacted BSC and got no response, but took a different job, no worries. This year, I'm attempting to get into my MSN program, and I ordered my transcripts on parchment, which told me BSC refused to send because of a "balance." When I called, I was told I'd get a call back, and attempted 4 times. All calls recorded. Today was attempt 4, found out I'm being charged $350 for a class I TESTED out of. This wouldn't have even been an issue had they told me about this, mailed a bill, or given me a call. They never provided me a way to pay, and I'd appreciate receiving their documentation of my charges owed. $350 seems hefty for only taking a test. Why wasn't there a talk prior to graduation? I have all my documentation from the school and would like a resolution to my problem. I am one of 4 of my classmates that has had this issue." Attached is a screenshot also showing the response from the school, though it was not done.
Billing Adjustment
Business Response
Date: 02/14/2024
This issue has been resolved. Student has received their transcript.Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.Thank you all at Bryant and Stratton for your help!
Regards,
***********************
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