Complaints

This profile includes complaints for Estes Forwarding Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Estes Forwarding Worldwide LLC

  100 Gateway Centre Pkwy Ste 210 N Chesterfld, VA 23235-5174

  
• 

  Estes Forwarding Worldwide LLC

  7574611450 Norfolk, VA 23501

• 

  Estes Forwarding Worldwide LLC

  1180 Lance Rd Norfolk, VA 23502

• 

  Estes Forwarding Worldwide

  18951 Kenswick Dr.#120 Humble, TX 77338

• 

  Estes Forwarding Worldwide LLC

  395 Oyster Point Blvd Ste 307 S San Fran, CA 94080-1931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, our business suffered a significant loss of $132,100.02 of goods for commercial sale due to the failure to accurately track a shipment from arrival at port to final destination. Freight theft does occur but it was evident that EFW failed to follow standard protocol to prevent this. Their claims process started out normal to recuperate these losses but their Vice President of International Operations handling the claim has failed to provide any sort of update for the past several months and has chosen to ignore any calls or emails received on the subject without explanation. The freight loss is one thing, but the total disrespect to acknowledge your customer has caused them to lose our business entirely going forward. I have never dealt with a more unprofessional company at the ** level.

  

  Business Response

  Date: 08/14/2024

  Good morning,

  I have submitted the issue to our International Team to follow up.  As soon as we hear back from them, we will follow up here.  Thank you for your patience in this matter.

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shed a few weeks ago. Was suppose to be delivered Aug 2. Aug 2 came and wentno delivery. Last notification from *** is that the item reached the destination city. No out for delivery notification, no phone call from the delivery driver with an estimated ETA as stated on the *** invoice, nothing. So this 450 lb. package was just dropped off this morning. No knock on the door so I could get my vehicle out of the driveway or so I could ask them to drop it at the back of my driveway. They dropped it half in my driveway and half in my front yard. I am not able to get out of my driveway without driving into the neighbors yard to get around this thing. Now,  *** contacted *** to have them come back and make this right and even though I paid $400 to have this delivered, they say they fulfilled their job requirement and refuse to send these delivery people back to my house. The lady in customer service,  eventually hung up on me when I repeatedly asked to speak to someone else because she wasnt able to do anything. Not the way I want to start my day. So now, here it sits till who knows when??

  

  Business Response

  Date: 08/07/2024

  I talked with our delivery team handling this order. They agreed to return to the member's residence and place this item in a better location. I called to notify the member of this, and she advised me that she no longer wanted the item and wished for it to be returned. I apologized for her poor experience and notified her that I will begin the returns process and keep her informed. 

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *****************************
  
  
  
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed Delivery!!!Date of Delivery: July 03, 2024 Not Calling before deliver!Not Knocking the door when delivering.FORGING MY SIGNATURE!!!After calling them for so many times and brushing me off they "MANAGER" said they are unable to fulfill their service and they are NOT coming back to do their JOB!!!!

  

  Business Response

  Date: 07/19/2024

  Good afternoon,

  I have reached out to *********************** via phone and email.  We sincerely apologize for the inconvenience of the delivery.  We are able to correct the issue but need some additional information on where the item is located currently.  Once we hear back from the customer, we are able to correct the delivery to move the item to the room of choice.

  Thank you.

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dining room table from Target. This company was supposed to deliver my table according to their site on July 11th from 10:00 a.m. To 5:00 p.m.. July 11th came and went I didn't get my table today is July 14th I still don't have my table. I've contacted this company's customer service they are clueless. How in the world can my table be in ************ on the 11th of July and I still don't have it. I was told that the truck broke down and they were getting another truck. I contact Target's customer service And was told by their customer service workers that they contacted this company and the company gave them updates however they didn't give me any updates . I was told that the automated system automatically schedule an appointment and my table will be here on July 23rd. I was also told that I called and scheduled an appointment for my table to be delivered. Just excuse after excuse after excuse. I am out of $542 and some change and this company apparently stole my table!!!

  

  Business Response

  Date: 07/16/2024

  Good morning,

  I apologize for the delay of your Target order and any inconvenience that we may have caused. It looks like your order had some transit delays. We are showing this order delivered on 7/15. Please let us know if there is anything else we can assist with.

  Thank you,

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution Yes my order was finally delivered damaged yesterday July 15th. Being that it was damaged it is not on target because it was a malicious hair in the box. This was not done by Target this was done by whoever delivered it. They purposely ripped the top of the box and damaged the top of the table. How could the truck have been out for delivery on July 11th and it just got fixed yesterday and my package came damaged yesterday!!
  Regards,
  
  *********************
  
  
  
  
  

  

  Business Response

  Date: 07/16/2024

  Good morning,

  I apologize for the way your delivery was handled by our delivery team. Unfortunately, you will have to contact the place of purchase in order for a replacement order to be sent out. Once Target is contacted, they will be able to send a replacement order. Again, we are sorry for any inconvenience we may have caused as our goal here at *** is to go above and beyond when handling shipments. Please let us know if we can assist in anyway.

  Thank you,

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution. It is not on target to replace my item it is on this company because you guys lost it or someone tried to steal it and When I raised a little concern you hurried up and tried to have it delivered. No it's not on target. 
  Regards,
  
  *********************
  
  
  
  
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 630 lb gun safe delivered to a room of choice in my home on 6/12/24. The company sent one person to attempt to deliver the safe which is impossible. Asking the delivery guy if he needed help he said yes. So I assisted him with the delivery which was a lot. While being delivered to my closet the delivery guy broke my closet rod, broke my office printer in the closet, and broke part of the door jam. I requested these repairs and sent estimates to the company and pictures and after weeks they sent they completed their investigation and determined the delivery driver asked me not to help and I caused the damage. I have witnesses that were present that will show a completely different answer than what they say. I have also requested from the company their General Counsel's or statutory agents contact information to file a small claims suit against them and have had no response.

  

  Business Response

  Date: 07/10/2024

  Good afternoon,
  
  I would like to start off and apologize for the way your delivery was handle as we strive to go above and beyond on each order. I have already contacted our claims department and outline the additional details of this order. They will be contacting you for additional details on this order and will be able to assist with any question you may have and be able to provide a solution.

  Best regards,

  Customer Answer

  Date: 07/18/2024

  My complaint has been resolved with the company 

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several issues with this situation. #1 My original delivery was scheduled for July 11th and they arrive unexpectedly on June 27th with no warning.#2 Delivery option chosen was Delivery to the Door instead they drop It off behind my vehicle blocking me in so I am unable to get out and get to work on time. IT WAS A 400lb pallet of furniture!!!!#3 I call to customer service and told by multiple people that dispatch will be calling me back to let me know what time they Will properly bring it to my door No one ever calls#4 It proceeds to rain and my furniture is damaged in the rain due to how it was left outside BEHIND MY CAR #5 I am a disabled veteran with a PREGNANT WIFE and unable to bring it in myself so I had to hire someone which cost me more money to have them bring it in from the rain.This is the WORST service I have ever experienced and plan to take this to the local media to make sure no one uses this service again!!

  

  Business Response

  Date: 07/01/2024

  Good morning. 

  We sincerely apologize for the delivery issue you have experienced.  We have followed up with our delivery team to address the issue with the delivery location.  Unfortunately, any compensation would need to be addressed with *********.  We apologize for any inconvenience this has caused.

  Thank you.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mattress from *******.com on June 6th. After receiving the mattress I was not happy with the quality. I started a refund and requested a pick up. The company picking it up was Estes Forwarding Worldwide. The pick up has been scheduled twice. I have been waiting for over two weeks for them to pick it up. Since they have not I am unable to get a refund. I spoke to a supervisor for Estes Forwarding Worldwide and the best she could do is reschedule. I reached out to ******* and spoke to a supervisor and was told to reach out to Estes and see what they can do. I am out of a lot of money and neither company is doing much to help.

  

  Business Response

  Date: 06/25/2024

  Good afternoon *************************,

  We are apologize for any inconveniences that we may have caused. We have tried to contact you to schedule this ******* return, but have been unsuccessful. There is no way we can leave a message because both the mailboxes are full. We have called on 6/10, 6/12, 6/14 and 6/25. We are now following up with an email to confirm when this order is available to pick-up. We have phone number ********** and ********** on file. We will be continuing to attempt to schedule this order for pick up. 

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for "Premium White ***** Delivery". When the delivery people arrived, they said they were only going to drop off the furniture which was still on wooden pallets. It was two pallets piled high with unwrapped boxes of furniture. I showed them my invoice for Premium White ***** Delivery, and they called their dispatch, who told me they don't have any indication of that. The slip of paper said "Pallet delivery, REMOVE pallets" They told me they wouldn't put it inside the house but can put it in the garage since there was easy entry with no stairs.They dropped off the pallets but refused to move the boxes off of the pallets. I had to pay additional movers to unwrap the packaging and place the furniture inside the home, and remove the packaging materials and wooden pallets. After they did, we discovered that the pallets had caused damage to my garage flooring.Not only did they charge me for "Premium White ***** delivery" which is defined as unwrapping and placing the furniture inside the home, and removing all packaging materials, they damaged my flooring by refusing to move only the furniture indoors and using pallets to deliver the furniture instead.

  Customer Answer

  Date: 06/20/2024

  Attached is the delivery receipt. Thank you.

  

  Business Response

  Date: 06/21/2024

  Good morning,

  First and foremost, I want to apologize for the poor experience that you received with this order. When this order was placed into our system from Eichholtz, it did not come over as a WG which caused the confusion at delivery. For the damage caused in your garage, we will have a member from our team reach out with a form to fill out and send to our claims team.

   

  Again, I want to apologize for the inconvenience this has been.

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response. I will wait for your claims department to contact me and accept your offer on BBB once we have reached an agreeable resolution.

  Regards,
  
  *****************
  
  
  
  

  
  

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a tv through **** Club that shipped 5/24 with this company. Never heard of them, but the reviews freaked me out. Delivery was supposed to be 6/3, never showed up. It took multiple calls to EFW and **** to get it scheduled for 6/5. TV shows up and it is heavily damaged (photos attached). The website stated they were supposed to unpack and remove packaging materials. While the delivery people were nice, they dropped the tv and left very quickly. Once I opened it, I noticed the tv was heavily damaged. I had to rent a larger vehicle to return it which cost me more time and money. Mind you, I already called off two days of work for them to deliver this tv only to get it heavily damaged. Additionally, my home reeks of weed; one delivery driver smelled so strongly that it lingered in my home for hours afterwards. Absolutely horrific experience from this company.

  

  Business Response

  Date: 06/06/2024

  We have attempted to contact the customer in regards to her complaint.  Left a message for her to call us back directly to apologize for the experience, inform of the corrective actions for our delivery team that will be taken and next steps to take for a return order to be processed through ***'s Club.

  Customer Answer

  Date: 06/09/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************************
  
  
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pool from **** club. EFW picked up package on 5-14. Estimated delivery date was 5-21. On 5-18 package arrived at destination city. 5-21 came and went and no contact. 5-22 I emailed and got the ***** apologized , we so sorry blah blah. 5-23 again no contact from company. Emailed again and was advised they would not be delivering until the week of 5-28. Advised they would call me 5-28 or 5-29 to tell me when they were coming. So my items will have been in their destination city for 10 days by this point. OUTRAGEOUS Reference #: *******

  

  Business Response

  Date: 06/20/2024

  Good afternoon, 

   

  We apologize for your poor delivery experience through EFW. This type of service is unacceptable throughout our network. We are making our network managers aware of any communication and late delivery issues that we come across. This is part of our initiative to provide a better customer experience for all deliveries moving forward. We hope these actions will prevent these issues in the future and limit experiences like this. Again, apologies for your experience and we hope to provide you with a better one in the future given the opportunity.