Complaints

This profile includes complaints for Estes Forwarding Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Estes Forwarding Worldwide LLC has 8 locations, listed below.

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• 

  Estes Forwarding Worldwide LLC

  100 Gateway Centre Pkwy Ste 210 N Chesterfld, VA 23235-5174

  
• 

  Estes Forwarding Worldwide LLC

  395 Oyster Point Blvd Ste 307 S San Fran, CA 94080-1931

• 

  Estes Forwarding Worldwide LLC

  1411 W 190th St #150 Gardena, CA 90248-4355

• 

  Estes Forwarding Worldwide LLC

  7574611450 Norfolk, VA 23501

• 

  Estes Forwarding Worldwide LLC

  1180 Lance Rd Norfolk, VA 23502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Huge package that weighs 216 pounds was delivered to the wrong address. The little old lady who lives there is unable to move it and its blocking her porch. The customer service said they couldnt go out tonight to deliver it at the correct address. This is a $900 item!

  

  Business Response

  Date: 08/01/2023

  Good morning,

  I do apologize for the major inconvenience this has been on you. We will be reach out to you shortly to provide a contact on this order and we will make sure if this wasn't resolved yesterday that it is taken care of today.

  Customer Answer

  Date: 08/01/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on June 15th and was set up to be delivered on June 27th. The order did not show up. I have called numerous times and finally the order was set up again to be delivered on July 10th. Nothing has shown up and they cannot give me a date to when it will be delivered. The communication from this company is terrible. If they are not going to deliver my order, I would like to know and receive a refund. I have two tracking numbers ******* and *******. I do not know which one is the correct number.

  

  Business Response

  Date: 07/17/2023

  Good Morning,

  Thank you for bringing this to our attention. We would like to apologize for any inconvenience the delays in your deliveries have caused. We will be reaching out to our local dock manager to try and understand what the delays are and when we can see both orders delivered to you. We will follow up with one of our managers here at EFW providing you the update and contact information.

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was supposed to be delivered 6/9. Ordered through Walmart.com. Order did not arrive. No phone number to contact customer support whatsoever. Chat support is useless. Shipment rescheduled for 6/12, did not arrive again. Shipment is now 7 days late. ZERO communication from this company. I paid over $170 is shipping charges to this company for a product I am not receiving. Horrible company, horrible customer service, would never use again.

  

  Business Response

  Date: 06/23/2023

  Good Afternoon,

  Thank you for bringing this order to our attention. We do apologize for the poor delivery experience you have had. We are showing this order did ******* on 6/16. We are going to partner with our terminal and provide them this feedback.

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/22/23 EFW delivered a refrigerator to my home. Waybill 4117551451--Claim EFWPD2023-805. They damaged both the refrigerator and my floors. When they were ready to leave the delivery man said sign here and put his clipboard down on my kitchen counter with his hand on top pointing to where I should sign. I did not have a chance to read the document. I signed and they left. As soon as they left, I looked at the document and realized the damage should have been noted on the document. I immediately called Build.com who I purchased the refrigerator from and told them what had happened. They advised me it would be OK. I sent photos of the exterior damage to the refrigerator and my floors. I was advised by their rep to file a claim with EFW which I did the following day. EFW is refusing my claim because they had 2 men who lied about what happened, and I did not state the damage on the waybill. The delivery men were well aware of both damage to refrigerator and to my floors but did not advise me to stipulate it on the Waybill. Instead driver said sign here and left. I was in a state of shock and couldn't even think straight due to the damage to my floors. This was after my refrigerator had been lost in shipping for a month prior to delivery.I have photos of all the damage, emails sent to Build.com, emails sent to EFW. They just don't want to be responsible for the damage they did, and are refusing to honor my claim.I had beautiful floors prior to their bringing in a 360# refrigerator and sliding it across hardwood floors in the shipping carton, and with no protection to my floors and no dolly. Then they tried to move my old refrigerator from kitchen to living room and were sliding it not on the rollers but sideways so the rollers cut into the floor and left deep scratches cutting through the finish. I'm sick about this. Also the new refrigerator has had 3 service calls and 2 parts replaced. I need help.

  

  Business Response

  Date: 06/16/2023

  Good Afternoon,

   

  Thank you for bringing this order to our attention. We will be following up shortly with an update to assist resolving any concerns you may have.

  Customer Answer

  Date: 06/21/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I am willing to have EFW resolve this complaint. I will wait for the business to perform this action and, if it does, will consider this complaint #******** resolved. If the company does not perform as promised I can get back to you at: **********************************************.  I have forwarded some photos and emails to **********************************************.  I will send additional quotes for PODS and Comfort Inn.  I sent a huge file of backup with original EFWPD2023-805 case including quotes, photos of area to be repaired, reason entire area needed to be repaired, photos of what needed to be moved out of home, etc. etc.

  I can also have affidavits submitted by the man who picked up my old refrigerator and the floor repairman, *****************************. if necessary.

  Regards,
  
  ***********************************
  
  
  

  
  

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 86" tv from Walmart.com on 5/26/2023, Item was finally picked up on 6/2/2023 in Coppell, TX at 7:23 pm. Arrived at DFW on 6/6. Arrived in Houston destination on 6/7. Arrived at delivery terminal on 6/8. Called EFW and was told it would be delivered today on 6/9. Did live chat with EFW and said they are still in their 7-10 day window and it was still on time even though when I called they said delivery today on 6/9, I told the person on live chat that information and told them they had shitty service, the next message I got was have a good day and they exited out of the chat and just left me sitting there. I have seen all the reviews on here now and trying to figure out how this company is still in business with all the same complaints about delivery issues, broken items delivered, packages lost or stolen. Now the package is still sitting at Houston delivery terminal since 6/8 around midnight and now it says there is a delay, starting to think EFW does not have control of their drivers at all. Why should it take over 2 weeks to received a TV coming from Dallas area which is a 5 hrs drive from Houston.

  

  Business Response

  Date: 06/12/2023

  Good morning,
  Firstly, I want to apologize for the poor experience. This is not the service we want to provide here at EFW.  I am reaching out to our local team to get an update on your delivery asap. We will then reach out and follow up with you.

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  Thomas *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This shipping company has stated their driver delivered my package when in fact it wasn’t. The driver did not deliver the package to the 6th floor apartment. Instead he/she either left it unattended outside or to the wrong address. I’m currently going back and forth with Walmart as well because they’re putting blame on the shipping company and that company is blaming Walmart. Meanwhile, I am out almost $*** and no merchandise. Wow. The order was placed in May, it is now June. The shipping company has in fact confirmed that the delivery was not to the 6th floor apartment listed on the delivery order even though my Walmart confirmation stated signature required, ID and 21+. Almost a month later, I just want my money back. I feel robbed and violated. I included two photos, one of what was required and one on the delivery notes. Notice it says no appointment and no signature required, first dry area outside of the main entrance outside of the home (no stairs or obstacles). This is how I know the driver didn’t deliver to the core location because our building has 16 floors, 2 elevators AND 2 stairwells! Plus a signature was required which they did not bother to get.

  

  Business Response

  Date: 06/12/2023

  Good morning,

  Firstly, I want to apologize for the poor experience. This is not the service we want to provide here at EFW. To better assist you and to provide feedback with our local team are you able to provide me any reference number.

  

  Business Response

  Date: 06/12/2023

  Good Afternoon,

   

  We want to apologize for the poor experience you have received so far with your order. If you have a Walmart ref number or our EFW HAWB i would love to look into what caused this poor experience and provide feedback to our local teams. In regard to your refund or replacement, unfortunately that would have to come from Walmart as they handle your product and money.

   

  Have a wonderful day.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to return two items I bought from Target, large furniture items, and EFW refuses to come get them. It's now been 3 weeks. They've lied that they've called me then told me they would be here yesterday before 6 PM and never showed up. Now they're saying I need to wait until Monday when they will call again to set up another appointment. This is unacceptable and deceptive.

  

  Business Response

  Date: 06/05/2023

  Good Morning,

  Thank you for bringing this to our attention. We apologize for the inconvenience this has caused and we have escalated this to returns leadership on our side. They will be reaching out today and will provide an update to you on when your order will be recovered as well as providing you a point of contact until your order is recovered. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place a order online with ******* for a swimming pool on May 19th 2023. I spent $950.33. Order number is ***************. I was told my package would arrive May 25th 2023. My husband took off to meet the delivery person. Package did not arrive. I called the shipping company next day was told bad connection multiple times and hung up on. I finally got threw to someone when I told them "I can hear you just fine" when they started hollering weve got a bad connection I can't hear you. The gig was up and they finally told me it had been delayed and we can keep up tracking it online. My husband called the next day on May 27th and the same thing hollering bad connection wanting to hang up on him He was finally informed our package was put on a truck and sent to ******** and that our tracking number was no longer good. It didn't exist anymore! (We believe it was a lie to **) Today I was sent a text saying our package was in route around 5pm and after 9 o'clock tonight I was sent another saying it had been delivered. We do not have a package. No one ever showed in my yard with a package. I would like for my package to be delivered to me and a total refund of the delivery costs. Since there company guarantees on time deliveries per there website. Tracking number was *******. If it remains that because we can no longer track it. But somehow there systems and they still can.

  

  Business Response

  Date: 05/31/2023

  Good Afternoon,

  Thank you for bringing this to our attention. I do apologize for the huge inconvenience this has caused. I am working with our local team for a quick resolution on this and will follow back up with an update. In regards to a refund, we unfortunately do not handle any of your money. ******* would have to provide a compensation as they handle your money.

  Please don't hesitate to reach out if you have any further questions.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase and returned mattress from ******* in 2 different order , 2 of each, total 4 mattress.1st time schedule to pickup 2 mattress, they came and picked up both but only show 1 in their system. 3 week after another 2 schedule and same issue.tracking # ******* , *******, ******* both time of pickup, no proof of pickup or receipt given. when called customer service, they only tell what system shows, due to this mess ******* wont fully refund.1) why no receipt given both time ?2) why i have to call 10 times to see what is going on?3) supervisor is rude and helpless

  

  Business Response

  Date: 05/10/2023

  Good Afternoon,

  I do apologize for the inconvenience this has been on you. I am reaching out to Reso right now and letting them know that this was recovered and returned. After wards i will follow back up with the customer to address any other concerns they may have.

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received confirmation of a mattress I'm returning from ******* that says Estes was scheduled on 04/07/2023 between ****pm. I received an email from EFW (I didn't even know who EFW was) on 04/07/2023 at 915am basically asking me to schedule a pick up for my ******* return. Weird because I have an email that says it was scheduled. So I called EFW and they say they tried calling me, which is BS because I have no call or missed call from them. It's the Friday before Easter and I have company coming over, and a full size mattress now in my dinning room that was scheduled to be picked up, and EFW basically lied and said it was because they could not reach me. I ended up getting really upset with ******* because they sent me a confirmation of pick up and supposedly scheduled this pick up, no one gave me any other instructions. I did end up scheduling another Pick-up (by clicking the link in the email EFW sent me on 04/07/2023) for Tuesday 04/11/2023, but it still sitting on my porch and no one ever showed up to pick it up. At this point I don't know what to do, and why it's so difficult for EFW to come pick up this mattress when it's been scheduled twice now. Not only has ******* took so much of my time trying to figure this out with them, but also EFW because they are so hard to reach and take no accountability and straight lied about trying to call me. I'm not sure where to go from here, since the pick up has been scheduled twice and no one has showed up.

  

  Business Response

  Date: 04/12/2023

  Good Morning,

  thank you for bringing this order to our attention so that we can resolve this pick up. We are following up with our local team now and will be confirming a pickup today as soon as possible and will be reaching out to the ******* customer with the update. We sincerely apologize for the inconvenience this has caused.

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************