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Business Profile

Sign Company

FastSigns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sign Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***********************, Executive Director of ****************. I purchased a window cling from FastSigns in **************, ** and picked it up last week. The vinyl for the sign was supposed to be on a single sheet with a clear background. However, the vinyl was on one sheet but there was no background. So when I picked up the sign ******* provided me instructions on how to apply it. However, I couldnt remember all the instructions she gave me because I wasnt trying to apply it same day. So, I emailed on 6/21 to get instructions and got one response. So today, 6/23, I called and spoke with ******** and tried to get instructions and she said that all she could email me was something about the masking side but I probably wouldnt know what side that is but I can come in and she can show me. I explain that I work a full-time job along with running a nonprofit organization and I am not taking time out of my workday to come up there for something that she can email me. She said that yall offer installation and I advised that I was not paying $125 for someone to put a sticker on our door. Im very frustrated with this company and as I told her you all will no longer get my business. This seems like a sales tactic to make people pay the $125 and has a nonprofit organization. I am very disgusted and that installation fee is not in our budget. Due to the sign not being printed correctly when we tried to apply it to the window it did not apply correctly

    Business Response

    Date: 07/13/2023

    While FASTSIGNS does not agree with everything the complaintant said, in the interest of moving forward in a positive manner, FASTSIGNS has refunded the payment and voided the order. FASTSIGNS will send the complaintant an email letting her know it was refunded, and will not mention the BBB involvement.

    Thank you for bringing this issue to our attention.  


    Customer Answer

    Date: 07/19/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    Kymmollotkis *****



FastSigns is NOT a BBB Accredited Business.

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