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Business Profile

Tents

XFS Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tents.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the business I run there is a tent that was damaged. The insurance approved coverage for a replacement, and XFS Global is the company that took care of that replacement. They sent the new tent but the wrong size. We have been waiting for months for them to send us the correct product and they have not. Additionally, they do not answer emails or phone calls in a timely manner. This is causing daily losses to my business. I need help so that someone responsible can give me immediate results. The damage happened in 2022. The replacement tent was sent at the beginning of last year (1/25/23) but it was the wrong size, they acknowledged their mistake, but since then have taken months to replace. I have texts and texts with delays or no answer. Going on 2 years of this nonsense. I understand the person in charge of this account is **** ***** ###-###-#### or **** ******** ###-###-#### Thank you very much for your help.

    Business Response

    Date: 11/22/2024

    Dear ***, Good afternoon. Following my conversation with the Roanoke Better Business Bureau yesterday, I am providing this formal written response regarding the complaint submitted by Mr. **** ******. Our operations and quality teams met with Mr. ****** yesterday, November 21, 2024, to thoroughly address the concerns related to his order. During the meeting, we reviewed the specifics of his order, provided a detailed explanation of the timeline for completion based on material lead times, and ensured all his questions were addressed comprehensively. Notably, Mr. ****** expressed satisfaction with the discussion and the outlined resolution plan. Furthermore, he inquired about establishing a point of contact for potential future parts orders with XFS, reflecting his confidence in our commitment to addressing his needs. Please let me know if additional information is required. Best regards,Jake 

XFS Global is NOT a BBB Accredited Business.

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