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Business Profile

Fire Damage Restoration

Paul Davis Restoration of Northwest Virginia

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Joseph B

    Date: 06/18/2025

    I had a disappointing experience with this **** Davis franchise. Id give 0 stars if it were an option.We had water damage in our playroom above the garage on May 17. Their Project Manager, ****, and his team visited twice to assess. On May 29, I received a quote from *** (Operations Manager/Estimator), but it only covered demolition not restoration. I immediately followed up, and *** replied the same day, saying This is the estimate for demo only. I will get you a revised estimate to include the reconstruction portion as well.Despite multiple follow-ups (June 5, 10, and 17) and a call to **** on June 14, I never received the updated quote. Today I escalated to **** Davis Corporate, who got the owner of this **** Davis franchise on the phone. He brought *** onto a follow-up call, but *** said nothing the entire time. Only at that point the owner says theres a $250 deposit required to even receive a reconstruction quote something never mentioned before and seems made up on the spot, given we already received a quote for demo (w/o a deposit). Their strange deposit policy was never communicated to us during prior site visits, prior emails, or calls with ****.After a month of delays and no complete estimate, I decided to move on to another contractor. If they cant even manage their business professionally and competently, how can I count on them to work on my house. If you need any work done, steer clear of **** Davis Restorations, especially this franchise!

Paul Davis Restoration of Northwest Virginia is NOT a BBB Accredited Business.

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