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Business Profile

Laser Eye Surgery

KAZ Vision & Laser Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Eye Surgery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I showed up to Kaz Vision in December for an appointment and they did not let me in unless I had a medical grade mask. I did not have one in my vehicle so they told me that I could only come in if I purchased a mask for *** I then cancelled my appointment while I was at their office, due to their policy and then they sent me a *** no show bill. I called Kaz and they stated it was too far in the process and they couldn't waive this fee, even though they JUST sent me another bill for it. I would just like them to erase this from their records and I can move in to another office for assistance.

    Business Response

    Date: 08/29/2022

    Business Response /* (1000, 10, 2022/08/19) */
    ***Document Attached***


    Consumer Response /* (3000, 12, 2022/08/22) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I was not seen the day prior as to their statement. Clearly I was not aware of the medical grade mask, let alone that the company would require you to purchase a $2 mask if you did not have one. This is a medical institution and should not be charging ANYONE ** for a mask! This place is all about the money. Good luck getting any money out of me for your ridiculous policies! What a joke!

KAZ Vision & Laser Center is NOT a BBB Accredited Business.

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