Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted them to move my 1983 chevy truck ..coast to coast..they didnt pick it up.said driver broke down..then said *** more to move it..I said we have a contract and he laughed.said read the fine print..then he said they would cancel my order..but havent..and now no one can complete the order because I'm red flagged by safemile..the shop I left my truck at charges ** aday to keep it..now I dont have a carrier to pick up my truck.cant order another carrier and I'm being charged ** aday while it sits in there.what can I do.??can u help me get the truck delivered as the contract states..I cant pay ** aday..and I'm in s.c now my home is in lyman s.c..please help!!

  

  Business Response

  Date: 05/29/2023

  
  First, we would like to apologize for the inconvenience you have experienced with your transportation. Moreover, Safemile truly appreciates you taking the time to submit your complaint; please know it is taken very seriously. We welcome any recommendations that help improve the quality of our services for our customers. Safemile depends on responsible customers such as yourself to inform us of their transportation experiences.
  
  The customer placed an order with us to assign a motor carrier to transport a 1984 Chevrolet Pickup from Redwood City, CA to Duncan, SC. The customer placed and booked an order for an original quoted price of ***** and the first available pick-up date of the vehicle as of 05/22/2023. As a reminder, our standard shipping service takes 4-5 business days to pick up the vehicle after the first available pick-up date.
  
  As an auto transport broker, customers use our services to help arrange the shipping of their vehicles with a motor carrier. We use the latest technology and data to provide a competitive quote for the marketplace. We do our best to work with customers' availability to best meet their needs. But for our standard shipping services, we do not promise or guarantee dates. All dates provided are estimated and subject to change at any time. Carrier availability can change at any time for any reason. As the auto transport marketplace is constantly evolving and sometimes unpredictable.
  
  The customer informed us on 05/23/2023 that the pick-up location charges a storage fee of *** per day, which was not previously communicated to us. The customer also requested that the vehicle be picked up on the same day. We promptly contacted multiple motor carriers to find one that could pick up the vehicle on the same day, and we were able to secure a carrier. However, to perform the pickup on such short notice, the carrier required an additional charge of ****, not ***0 as mentioned by the customer above. The customer declined the option and insisted on the agreed-upon price, along with coverage of the storage fee. We also proposed waiting a few more days to secure a carrier at the agreed-upon price, but customer expressed a desire to proceed without delay. We cancelled the order as requested by the customer and sent a cancellation email. The customer was not charged any amount by Safemile as we had not provided any services yet.
  
  As stated in our terms and conditions, which can be found on both our emails and website ********************************************************* we do not provide a guarantee for pick up or delivery dates. We would also like to inform you that we are not responsible for any expenses that may arise due to delays in pick up or delivery.
  
  We take customer satisfaction seriously, and we appreciate your understanding of the challenges we faced in attempting to meet your specific requirements. If there is anything else we can do to assist you or provide further clarification, please let us know.
  Thank you for bringing these concerns to our attention, and we value your feedback.
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 05/31/2023

  Hello, as previously explained, all dates provided are estimated. This means that the dates may be longer or shorter than the provided times depending on a multitude of factors. No dates provided to customer were ever guaranteed. I have previously provided link to our terms and conditions as they explain this in detail. The customer did not provide any additional documents or comments regarding their rejection to our response, so we consider this case to be closed. Thank you!

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  He is lying I sent a copy if the contract..I could have waited on pick up but he asked for **0 more dollars. He is a scammer.lie price then wants more money. 
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Dennis ******