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Business Profile

Fence Contractors

Hercules Fence Co., Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Hercules Fence Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hercules Fence Co., Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a PVC fence installed by Hercules Fence on 8 Jun 23. A week later I noticed that the top bar on a section of the fence was not connected to the adjoining post. I walked over to examine the bar, I was able to slide the bar across the top of the and I thought, "Its nothing all secure." A few days later I noticed that it again disconnected. I walked the length of the fence to examine each section and I noticed that another section, a much larger section was disconnected, and again I was able to slide the bar over to secure the section of the fence. I also noticed that the fence door nearest the road was not latching if I did not slam the door shut, connection not aligned properly. I had to lift the door to align and pull closed.

      I immediately went inside to call Hercules Fence. I made the call to the Norfolk office, and I was asked to call the Newport News/York town office since they were the ones to handle the job. I called the office and there was no answer, so I did leave a message (10/9/23). I was a holiday, so I called back the following day to make sure that they had received the message. The receptionist assured me that the message was received and that she had notified the person that handled the job (********). She informed me that ******** would either call me back or have someone else to contact me.

      It has been over a week, and I have not heard from anyone with the company.

      Business Response

      Date: 10/18/2023

      *** *********

      Apologize for the oversite, will have someone contact you today

       

      Thank You

       

      Customer Answer

      Date: 10/19/2023

      I'm still waiting for the company to come and repair the fence.  No resolution has been made.

       

      Sincerely,

       

      ******* ********

    Hercules Fence Co., Inc. is BBB Accredited.

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