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Business Profile

Fishing Guide

FishingBooker, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 18, 2023 I booked a 4 hour fishing charter with fishing booker. It was ******. I was driving 2.5 hours from a 6 hour flight to Clearwater Beach. The fishing trip was to start at 8am. I arrived before 8am. At 830 am I messaged the captain via the fishing booker app and also called and texted him because no one there. Also another company there tried calling. Eventually we got in touch with him and he laughed and said he was sleeping, but would come. At 1030am the trip started. Now, it was terribly hot. He sent his co captain and no apologies were offered. He also text me requesting a *** tip. During the trip 2 poles malfunctioned and no extra poles were available. Also, I had messaged prior about the fish I wanted to catch and that didn't happen. The description listed several fish and they were set up for grunt fish only which I did not want. We caught 3 baby fish in total. The boat had no top on it and with the late start the temps were in the 100s. We were late for our lunch reservation and had to pay. We also didn't get 4 hours for a service we paid for. We reached out directly to the fishing service and fishing booker with no resolution. I paid for a service I didn't get.

    Business Response

    Date: 08/29/2023

    Hello, 

    Customer ****** booked a fishing trip with one of our charter operators in Clearwater [****** ****** ********] for August 18th. 

    As she explained in her complaint, her trip did not end up taking place as scheduled as the captain ran two and a half hours late. This departure time change also impacted the fishing activity given the temperature rise resulting in very little fish actually caught and an overall disappointing day out on the water which also impacted the plans they had planned after the trip. 

    She had submitted a review through our platform regarding her experience. Per any bad review that comes through our platform, our Support Team worked on reaching out to the captain to gather more information. I ended up taking over the escalation and once I was able to go through the full email thread between ****** and our Support Team, as well as ******** initial review which was posted on the captain's listing, I was able to conclude that her party did not receive the trip they booked in its entirety and that her complaint is valid. I issued her a full refund of the funds she paid online (this was a full payment, hence the full payment was refunded in the amount of US****). 

    I ended up reaching out to ****** and we spoke on the phone. I wanted to reach out to her to apologize personally advise her on what steps I've taken on our end and inform her about the refund. I also applied a US**** credit to ******** FishingBooker account which she may use toward her next booking until August 2024 and informed her about this as well. 

    I have attached the final email that I wrote to her, as promised over the phone, in which I provided her with the receipt of the refund transaction, as well as a link to the Help Center article on how she can use her credit toward her next booking.

    Unsatisfactory trip aside, I really hope we were able to find a suitable solution for ******, and look forward to helping her book a fishing trip in the future! 

    Best regards!

    ***** | Support Supervisor 

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booke d a hater for my sons birthday, after getting a confirmation that my. Trip was booked I attempted several times to contact the caption. We still made the two hour drive for our charter and no boat with a caption **** was even at the dock. I also tried to contact fishing bookers customer service several times and the phone hangs up on you, I attempted to email also and it bounced back as undeliverable. I want my money back!

    Business Response

    Date: 08/02/2023

    Dear ********

    First and foremost, please accept my sincerest apologies for the inconvenience and frustration you experienced with your recent booking for your son's birthday fishing trip. I completely understand how disappointing it must have been to arrive at the dock and find no sign of your captain.

    I want to assure you that we take such matters very seriously and have already taken appropriate actions to address this issue. After receiving your cancelation, we have refunded you immediately and proceeded to deal with the captain according to our internal procedures.

    Since we're aware that this was a special occasion and that the captain didn't show up, we also want to offer *** on top of the refund to help compensate for gas, since you and your group probably had to travel to the dock. We've reached out to you via email for information to proceed with the additional refund.

    I understand that you tried reaching out to our customer service team, and I apologize for any difficulties you encountered while attempting to contact us. It appears that you tried contacting us via our no-reply email. To ensure direct communication and prompt assistance, you can reach us at [email protected] or click on "contact us" on the system response email you received. Rest assured that our team is always available to assist you with any concerns you may have.

    Again, I'm truly sorry for the inconvenience you faced. We value your feedback and will use this incident as a learning opportunity to improve our services further.

    If there's anything else we can do to make this right, or if you need any future assistance with booking fishing trips, please don't hesitate to contact us at the provided email address. We genuinely appreciate your understanding and look forward to serving you better in the future.

    Wishing you and your son many more happy fishing adventures!

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for shark fishing of sure deposit was given. Captain called canceled the shark fishing due to weather try to sell me on a blessed fishing trip. If you cancel. Do to whether they're supposed to give you your deposit back.
    The captain is the one that told me the weather was too bad and too rough. On the morning of the trip the thunderstorms were everywhere so the trip had to be canceled.. They are keeping my deposit. It is illegal. This company is nothing but a scam who steals people's money. If you look at other complaints one time the boat broke and they kept at the posit. Do not trust this company I want my money back I am a disabled veteran what day. And I tried to manipulate me. According to the Americans disabilities act they should not be allowed to do this do not do business with this company..

    Customer Answer

    Date: 06/21/2023

    Cancel this review. After letting company know of this complaint they reached out immediately and made thing right. 

    Thank you

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