Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company was hired by local power company to cut around power lines. While cutting the power line going up my driveway and into the yard, they rutted up my driveway and part of the yard. They also destroyed my water house. They did replace the water hose after I contacted the power company about these issues. They have done nothing to fix the driveway or yard.
Business Response
Date: 10/17/2024
Xylem Tree Experts strives to provide a public service to communities by conducting utility line clearance work that allows electricity to safely travel to residents’ homes. Our team takes great pride and care in their work—being able to help our customers, the local electric company, and ultimately their customers (including this individual claimant).
In the pursuit of our mission, we cleared vegetation in accordance with our customer agreement. The individual claimant was not our customer, but the services we provided benefited them as well as the entire community. We have been in contact with this individual claimant regarding his concerns. The General Foreman for the area has been informed of the situation and has plans to return to the property to repair the alleged ruts before the end of the week. As the individual claimant noted, we have replaced the water hose that was damaged.
I hope this provides a bit more context. Are we able to resolve and dismiss this claim?
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They ran over tongue on my trailer with skid steer (pictures) and said they reviewed my claim and are not responsible, now I have to take legal actionBusiness Response
Date: 10/17/2024
Xylem Tree Experts strives to provide a public service to communities by conducting utility line clearance work that allows electricity to safely travel to residents’ homes. Our team takes great pride and care in their work—being able to help our customers, the local electric company, and ultimately their customers (including this individual claimant).
In the pursuit of our mission, we cleared vegetation in accordance with our customer agreement. The individual claimant was not our customer, but the services we provided benefited them as well as the entire community. Our records show that we paid to replace the part, and our Regional Manager personally repaired the damage alleged in this complaint.
I hope this provides a bit more context. Are we able to resolve and dismiss this claim?
Initial Complaint
Date:09/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about July 10, 2023, A Xylem Tree Service crew trimming branches from the power line in front of my house, * ***** **** ****** ********* *** dropped a limb on my mailbox and damaged the gas lamp that sits atop it. I was told by a man named Rex that Xylem would pay for the repairs. He told me to contact Jeffery ******* about it, another employee of Xylem. I have since made the repairs (by *** ********** ********* ** ***** ****** **) to a cost of $******, and been in contact with Mr. *******. On more than one occasion he has said he is coming to the house to reimburse me and has always failed to show. Essentially, he has refused to pay me and we are now 2 months past the original incident. I expect to be reimbursed for the cost of repair. My next stop will be a ***** ****** ****** ************Business Response
Date: 10/02/2023
Our utility line clearance work provides a public service to communities, so electricity can safely travel to residents’ homes. Our teams take great pride and care in their work, being able to help our customer, the local electric company, and ultimately their customers including this individual claimant. In the process of this project, we cleared vegetation in accordance with our customer agreement. This particular individual was not our customer, but the services we provided benefit them, and the entire community. We have reimbursed this Indvidual for the alleged damages in good faith. I hope this provides a bit more context. Are we able to resolve and dismiss this claim?Business Response
Date: 10/02/2023
Our utility line clearance work provides a public service to communities, so electricity can safely travel to residents’ homes. Our teams take great pride and care in their work, being able to help our customer, the local electric company, and ultimately their customers including this individual claimant. In the process of this project, we cleared vegetation in accordance with our customer agreement. This particular individual was not our customer, but the services we provided benefit them, and the entire community. We have reimbursed this Indvidual for the alleged damages in good faith. I hope this provides a bit more context. Are we able to resolve and dismiss this claim?Business Response
Date: 10/10/2023
Good afternoon,
Attached is our *** ** tracking info for the referenced check. We have reimbursed the claimant for the alleged damages. Furthermore, the claimant is not a customer of Xylem but rather our customers customer. We request this claim be dismissed given these fact.Business Response
Date: 10/10/2023
Good afternoon,
Attached is our *** ** tracking info for the referenced check. We have reimbursed the claimant for the alleged damages. Furthermore, the claimant is not a customer of Xylem but rather our customers customer. We request this claim be dismissed given these fact.Customer Answer
Date: 10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Sincerely,
John ******Customer Answer
Date: 10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Sincerely,
John ******
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