Reviews

This profile includes reviews for The Auto Connection, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Auto Connection, Inc. has 3 locations, listed below.

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  The Auto Connection, Inc.

  6401 E Virginia Beach Blvd Norfolk, VA 23502-3009

  
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  The Auto Connection, Inc.

  10910 Midlothian Turnpike Richmond, VA 23235

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  The Auto Connection, Inc.

  10920 Midlothian Turnpike Richmond, VA 23235

Review Details

• Review fromAltira S

  Date: 09/25/2024

  1 star
  Super unprofessional bought 2 cars from here. First car was a 2011 Chevy Malibu that came from Norfolk va location, that car lasted a day after I drove it to home (Richmond) ended up having a bad transmission. Second car was a 2014 ford escape from the Richmond location, had it for a week and it was kept overheating. So we sent it back for them to “fix” it they said it was a sensor. The same day I received it back it overheated again so we sent it back and it was the head gasket. They said this process would take 2 weeks, didn’t offer a loaner car whatsoever because in the warranty they don’t give out loaners even though I only had the car for a week. Here we are 2 weeks later on the day they said it would be done, they aren’t answering the phone but had they nerve to contact me about the bill after I only had this car for a week and the wouldn’t even push back my payments. Wasn’t offered a discount or anything for the inconvenience this has caused me. So please do yourself a favor and don’t I mean don’t lease a car from this place

• Review fromAnnette S

  Date: 08/05/2024

  1 star
  Im glad for reviews. I was going to purchase a vehicle from this company. I can't go through what these customers have gone through. People, your research.

• Review fromChristopher W

  Date: 03/04/2024

  1 star
  If I could have put a half I would have. The one on Midlothian sold my wife a lemon. No it leaks oil everywhere and the transmission is going out. Only had it 4 months. I will be calling the news station to tell them. Now she has to pay for a car she can barely drive. Most cars are lemons. I mean the battery was dead when we wanted to drive it.

• Review fromDOMINIQUE W

  Date: 12/17/2023

  1 star
  I'm writing this letter to provide you a notice of defects and my 2014 grand Jeep Cherokee. My name is Dominique ******. I brought this vehicle one year ago from Auto Connection in ********* **. The. problems that I've had currently since, I signed on the dotted line with my vehicle. Are as follows: *** League replace valve cover gaskets, left and right. The oil leaks, oil plan, assembly and dipstick. Tube oaring suspension, replace front, lower control arms. Front end noisy loaded front struts left and right modem. Mounts Moto mounts leaking. Replace left and right alignment. To rigs the 4-wheel alignment needs to be redone completely. The sway bar brushing worn out. Replace sway bar assembly and boats, which makes it not drivable or safe. And also, in the lemon law covered under the state of Virginia, sway bars, links worn, replace sway bar links, which is also another safety issue. There is a flashlight throttle body constantly. flashing left rear tire is flat and it wasn't when I dropped it off. These are at least ******* worth of work. The car has been constantly told all over the state of Virginia. It's been to two auto connections for repair that I've paid for on a loan that I don't even know if it was ethical to do. And then from there I took it to two Jeep dealerships and both of them agreed that the car was not safe to drive. I've spent over ***** in this car. It was told it was taken from the Jeep dealership in Virginia back to Auto Connect Without my knowledge. They told me on the phone that I said that they could pick the car up after I told them I just put ***** in the car and they're demanding $850. I will be seeking legal counsel on Monday. If this is not rectified and my truck is not restored back to me and then we'll seek legal counsel. They will be certified letters mailed out to the Motor Vehicle Dealer board and also to Curtis *************, who is the portfolio manager in the license number for Auto connection# *********

• Review fromsydney c

  Date: 07/20/2023

  1 star
  The sales person told me to return with **** deposit but advertisement stated **** down after I earned the ******* down they wanted ******* 
  *******DO NOT BELIEVE THE HYPE ******FALSE ADVERTISEMENT *****

• Review fromGary M

  Date: 04/17/2023

  1 star
  They suck. Had the same problems everyone else is having. Took it to get it fixed got back home noticed the engine cover wasn't on so I told them. Said they couldn't find it. Then had the nerve to say it never had one on there in the first place. Bunch of clowns. Paying for a vehicle I don't even have. Took it to them left it there took the tags off after 4 or more times of unfixed problems. Should of been covered under the lemon law. After 5 or more years here come these clowns garnishing paychecks for a vehicle we don't even have. Theives we weren't even notified.