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Business Profile

Tree Services

Exotic Tree Service Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exotic Tree Service, LLC (******) gave a contract for "remove tree front yard and cutting branches back from property" in the amount of $1,500. Asked Ms. ***** to pay up front in the amount of the $1,500. ****** took the tree down but didn't remove from the property. The tree is currently taking up about 3/4 of Ms. ******* front yard. She has called him to come back and remove the tree but he has refused and now blocked her #. *** ****** (Care Coordinator, SPAN Center, ************) called ****** on her behalf and he said that he didn't say he would haul it away, just cut it down. I reminded him the contract said remove tree front yard." He said his job was done. Ms. ***** wants the tree removed from her yard as stated in the contract and the money paid. Ms. ***** gave *** ****** permission to file the complain on her behalf. Email: ***********************

    Business Response

    Date: 05/30/2025

    Ms ***** contract states tree will be cut and left in yard she is mad because I told her she has to pay more to cut up for firewood and take away is more money that is just how business go put in bad review ask her show her contract she didnt show it because she know its true things not free out here sorry thanks 

  • Initial Complaint

    Date:04/28/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8th 2025 we agreed mainly to remove unnecessary things level the the front and backyard and grow grass around the yard with the total of $1200 and then I paid $300 more for putting sands of three meters backside of the house to pretend water for enterting in basement After primary job is done he toke all money but didnt follow up as they promised to check and grow grass for two months after the job is done. I was keeping send him reminders and he was keep lying I ve send the screenshots for further information Finally he didnt put fertilizer and I put a review on his business ****** and he warned me that he will not do the job.

    Business Response

    Date: 05/13/2025

    Mr ****** is full of it I fertilize his yard and put seeds down he wants me keep returning to his address for more work and no money I cant keep services going if not being paid I finish his job now he wants me to return put more fertilizer down with out paying me we dont accept services for free have to pay for services ones job is completed he expects me to come to his property 2-5 times without any payment and do services it dont work that way in business his job is done and no refund because we have finished 

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Dear BBB,
    Thank you for forwarding Exotic Tree Service Company's response.
    I am rejecting the business's reply for the following reasons:


    The service provided was incomplete and did not meet the expectations or terms agreed upon in writing.
    I have message records proving that the business did not return even once to apply fertilizer as promised. After partially completing the job, the company provided and signed a contract bill clearly stating they would return and take care of the grass until it grew properly for a two-month period.
    Despite repeated reminders from methrough calls and messagesthe business never came back to finish the work. I specifically asked multiple times for them to remove the cut tree branches from my backyard and to complete the job by leveling the yard, seeding fully, and applying fertilizer. After several attempts and delays, they put down only a small portion of seed and then stopped responding.
    The company repeatedly claimed they would return "today" or "tomorrow," but no one ever came. When I finally posted an honest review of my experience on ******, the business retaliated by telling me they would no longer return or complete the job.


    I have a copy of the invoice as he has too and all communication records (messages) to verify my claims. I never requested any service outside what was promised in the original agreement.
    I am requesting that the business either fulfill their original obligations or issue a partial refund for the incomplete and unprofessional service.
    Thank you for your assistance in resolving this matter.

    Regards,
    Sayed Akaber ********




    Customer Answer

    Date: 05/16/2025

    I uploaded the contract which clearly mentioned two months followup until grass is grown and some of his messages that he didnt come to put fertilizer and didnt complete his promise 

     

    Customer Answer

    Date: 05/19/2025

    Good Morning!

     

    Kindly find the attached supporting requested documents regarding my complaint from Exotic Tree Services not completing the job:

     

    Contract invoice 

    Messages communications

    Photos 

     

    Please let me know anything requires further.

     

    Kind regards 

    ***** A ********

    ***********************************

Exotic Tree Service Company is NOT a BBB Accredited Business.

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