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Business Profile

Retail Florist

Benny's Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, May 10, 2025, I placed an online order (Order #****) with Benny's Flowers in Norton, VA, to have a flower arrangement delivered to my mother for Mother's Day, scheduled for delivery on Monday, May 12, 2025. The total amount paid was $50.11, which included $39.99 for the flower arrangement, an $8.00 delivery fee, and $2.12 in taxes. Following the order, I received a confirmation email indicating that the order was successfully placed and paid for, along with a notification that I would receive an email upon delivery.
    On Monday, May 12, I did not receive any email confirming the delivery of the flowers I ordered. The following morning, I attempted to call the store, but the voicemail was full and unable to accept messages. I then sent a text to the provided number inquiring about the delivery status but received no response. I followed up with several emails requesting urgent contact to resolve the delivery issue for my mother, yet there was still no reply. Throughout Tuesday, I made multiple calls to the store, each time reaching voicemail without any interaction. By Tuesday, May 13, I checked their website for updates on my order, only to find that it was marked as "Delivered" despite the fact that I had not received it.
    Today, May 16, I am reporting that my mother has not received any flowers or deliveries, despite the company claiming they were sent to the specified address. I have made multiple requests for a refund through email, text, and phone calls, yet I have received no response and feel completely ignored. I am out $50.11 for a service that was never fulfilled, as no flowers were delivered, and I am formally requesting a refund for this amount.

    Business Response

    Date: 05/23/2025

    Hello,We have already refunded this customer for the issue that occurred. It was an honest mistake during a busy time of year for us as we accidently marked off an order as delivered. We were not aware of the issue until we seen the poor rating on google. We both emailed and called the customer and explained to her the details of the mistake and that we have given her a refund. She verbalized by phone the understanding. I honestly cannot believe that she filed a complaint with the BBB, because we were not given sufficient time to correct the mistake. We have been in business over 50 years and have never cheated anybody out of money. We do not want this to escalate any further as we have corrected the mistake. We appreciate all our customers and try our best to give the best product and service to each one. People throughout the area know that we are honest and give them good products and service. Our ratings over the many years speak for themselves. However, mistakes do happen and for that we are sorry.  We hope that this mistake will be removed from our records, because this issue has been resolved. Thanks. SincerelyElmer BolesOwner

    Customer Answer

    Date: 06/04/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Yes, I did receive the refund. Thank you so much.  

Benny's Flowers is NOT a BBB Accredited Business.

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