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Business Profile

Truck Equipment

Thacker Truck Parts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ONE truck leaf spring. The company ordered 2. I told him I didn’t order 2. He got upset because I wouldn’t take 2. Ended up HE ordered the wrong ones. I took it back to get my money back and he told me I had to pay to ship it back. I agreed to that it was 150 some dollars. Then he tried to make me pay for having them shipped to him (he ordered other parts and his shipping was FREE) I told him if he got it shipped to him free why did I have to pay. He said he’d only take them back if I paid 350 some dollars. I told him I wasn’t paying that. He told me if I wanted to return them I had to. I kept them and walked out I told him I wouldn’t do business with him anymore and I got told that was good too. I need my money back for this to buy more. I live in ** and have now made 2 trips for nothing to Virginia. I will return the part for my money back. I should not have to pay any of the shipping now because if I go back a third time I’ve been out that much in gas.

    Business Response

    Date: 10/07/2024

    He tried ordering the same exact parts from two other companies, I was less expensive.  I have those business names and who he spoke with.  I'm not refunding money and I have spoken with a lawyer about this.

    Customer Answer

    Date: 10/24/2024

    No. I was only billed for one but he was trying to make me pay for shipping the other one back that he ordered that I didn’t ask for plus the wrong one ordered. He got free shipping on both. 

Thacker Truck Parts, Inc. is NOT a BBB Accredited Business.

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