Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Dusty Monkey is an auction/antique place. In November of 2023, I sent a 20 foot trailer full of different items. I also filled a truck bed full (bicycles/etc). I had spoke with ******* if you can do a reserve. She replied yes, that I needed to let her know on what and amount. I discussed what furniture etc, but after they received the items it was a different story and didn’t want to work with me. I was also told that they excepted everything but clothes. That was not true. I also was told everything would be sold. Again that was not true. I still haven’t received the items back that didn’t sell. After I received my check for what was (claimed) to been sold, I was not pleased. I telephoned ******* to see if that was the only check. She replied yes. I told her that on my stubs there were items that were not mine and I didn’t see half the items I sent. For example over 50 hanging pictures, over 50/60 baskets, thousands of hand made hair bows, headbands, jewelry etc. I told her I take pride in my work. There were so many stubs sold in box lots for$1.00 $3.00. ******* ask if I received an itemized bill of sell, that listed everything sold with amount. ******* asked if I would like one. I replied yes. This was on December 14, 2023. As of today, February 27, 2024 I have yet to received one. I have also texted her twice since we spoke asking where my itemized bill of sale was, that I haven’t received yet. It’s sad as a business owner whom want answer your text nor send what I was promised. I greatly want to see how my thousand and thousand of items were sold. I felt I was done wrong, it was a rush job on their behalf. Here are some examples: A boys bicycle (brand new) with training wheels $5.00 A brand new $500 John Deer green attachment that carries soil, mulch etc in only $30. A brand new lawn mow blade. Never did see what it sold for? A new pressure washer, again what did it sell for? New Halloween costumes with all the accessories. Lots more