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Business Profile

Car Rentals

Kabul City Auto Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 18 December, me and my girlfriend went to this rental place to rent a car open getting the information we ask about insurance It was covered by the money we Were told to pay. We rented the car for one week with our return date of December 25. Upon arriving on 25 December this place was close. I had to take the car home and return it the next day when I return on 26 December, I was told that I will be charged for the fee. I told him no problem and I told him that I am returning the car because it has a lot of problem, listed out all the problem that he had asked them if they had anything else that I could rent a car but the car was a total mess. I told him it could not work. he then got very disrespectfully and told me to leave and start speaking to my girlfriend. He convinced her to take the . Three days after she took the car, she called back and asked them to exchange it because she could not drive it. They told her they will be getting back to her and they did . A day after the car caught on fire on the highway now theyre telling us that we need to pay them and they did not have any insurance

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put money down (800) on a vehicle thats messed up left it on his lot the same day came back the next day to try to get my money and he wont going for it he ignored my phone call and only answered if I kept calling he promised me I could get my money back if it was something wrong with the vehicle and I signed a buyers guide which he was supposed to put 30 day tags on the vehicle and he put his hard plate on there didnt provide no copy of the paperwork he doesnt need a business hes scamming people I came back this Saturday I got it towed for 100$ to North ********* because he told me hes not giving my money back his mechanic threaten me and kept coming to the vehicle they started harassing me because i knew it was some wrong with the vehicle it dont work both way he keeps my money and the vehicle they said they didnt mess with the vehicle but his mechanic went under the hood the same day and opened the coolant top I have camera proof of all this Im not the only one that had problems with this business just a couple days ago ********** police was up there for other complaints hes getting over on people and getting his mechanics to talk for him I will not stop until he has no business getting over on people

Kabul City Auto Rental is NOT a BBB Accredited Business.

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