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Business Profile

Commercial Tire Services

Tread Setters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Tire Services.

Complaints

This profile includes complaints for Tread Setters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tread Setters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 16th 2024 I paid ************************* $9000.00 by wire from Solo Tires Alignment to Treadsetters LLC bank account for a %50 deposit on a load of 1500 used tires. Tires were never delivered and he has cut off his phone and not answering. I am filing charges for ***************************** theft. He is a scam artist and I will continue with all legal means necessary to recover my money. The level of theft he has committed is a criminal act and justice will be served on this disgusting individual. I have the financial means to have my attorney press charges on this waste of a human being until he pays for his crime.

      Business Response

      Date: 05/20/2024

      Good Morning, I'm not sure why we are getting all these negative comments and complaints. We have been in full communication throughout this whole process. You placed your order on the 16th of April. Then I explained the tires will be delivered up to 4 weeks out but we will push for sooner depending on the inbound. During this process I have been in full communication with you. Our last conversation we scheduled delivery for Saturday the 18th. I tried to call you Saturday am to make sure you could still take delivery because we was running behind and I got no answer and no returned call. Then I started seeing these comments. Please give me a call today for we can handle this situation. 

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During my visit to Tread Setters on April 30, 2024, I requested a tire repair service. Regrettably, while an employee was loosening the lug nuts, they inadvertently damaged the powder coating on my wheel in multiple spots. The employee then contacted the owner, Mr. ************************** to address the situation. ****************** offered his apologies and assured me that the business would cover the cost of repair for the damages incurred. Additionally, he committed to reimbursing me for the estimated cost of $189, as quoted by a local repair shop. This reimbursement was promised to be sent via CashApp by May 2, 2024.Despite ********************** assurances, I have yet to receive the promised reimbursement, and attempts to communicate with him have been unsuccessful. This lack of response and failure to fulfill the promised payment has caused undue frustration and inconvenience.As a consumer, I believe it is imperative to hold businesses accountable for their actions and commitments. I have made every effort to resolve this matter directly with ******************, but nothing has worked. Therefore, I am turning to you to seek assistance in reaching a satisfactory resolution. Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this dispute.

    • Initial Complaint

      Date:12/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June I ordered 50 used semi tires. ******* to arrived in 2 weeks. Never arrived, ***** the owner told me all types of lies and eventually said if they didnt come on such date he would give me a refund. The never came he said he was going to send me a refund and never sent them he starts ignoring my calls. Its about to be ******* in a few days so its been about 7 months

      Business Response

      Date: 01/12/2024

      The situation has been taken care of and the consumer is happy.

      Customer Answer

      Date: 01/12/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      ***********************



    Tread Setters LLC is NOT a BBB Accredited Business.

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